HARVEST HOME & INWOOD CROSSING SENIOR LIVING

I moved my mom to Inwood memory care after some bad experiences at another facility. Our first few months were amazing, and she adjusted well. However, her care started to decline at about the 4 month mark. She is a wanderer, and this facility has very long unmonitored hallways (no staff, no cameras). She started having frequent unwitnessed falls, and that’s just not ok. Having to go take her for weekly head CT scans is not my idea of quality care. They need some kind of monitoring system in place to keep their residents safe when the caretakers don’t have eyes on them. Most of the staff does care and is amazing, but the management? Needs some work. I kept getting verbal promises for things that never happened. So frustrating. My two cents for improvements (directed at corporate): 1) Add cameras to the hallways and common areas in memory care to help with the “unwitnessed falls.” 2) Add a covered walkway between the main building and memory care so we don’t have to get rained on going from building to building while we wait for staff to enter access codes. 3) Provide an online portal or a clear communication channel (email/phone/whatever) so that loved ones/caregivers can know when toiletries, medications, or other things are needed for our people, and also to be able to reach someone after hours. This was impossible when my mom was there! I know these people care! I have seen it. They are just working within the confines of a corporate entity that places profit over care. Typical in the US.

The staff is incredibly sweet, attentive, and truly adaptable to each resident's individual needs. The environment feels calm, clean and welcoming. The team is always kind and responsive. Every day is an adventure at Harvest home and Inwood crossing. I am grateful for the compassionate and patient staff! EDIT 2025 - The staff has very high turnover. The home was recently bought out by a California based company. The executive director I raved about is gone. She left quickly with no notice to the families. On labor day weekend, I noticed my mother's wedding ring set was stolen off her hand. She wore my late father's wedding band on a chain around her neck. It was also stolen. Both replaced with cheap fakes. Apparently, there are no active security cameras anywhere in the home. The new executive director does not know any of his employees' names and has no insight into what happened to my mother's jewelry. Police report and HHS report filed.

At 89 years old my mom, a widow for many years, lived alone in another state. We decided to bring her to Texas to live with her family. Mom is very spry and we felt she was missing out on a quality life. We researched and visited a couple homes. Mom was adamant about not feeling ready for a “retirement home”. We visited Harvest Home at Inwood Crossing. We found residents engaged, actively enjoying live music, delicious meals, Bingo, church services, trivia games, etc. Mom has been at Harvest for over 2 mos. and is absolutely loving her life. She participates in activities, she has friends, her room is clean and tidy, her laundry is laundered and delivered back to her. We found friendly, helpful staff from the directors, to the med techs, kitchen staff, front desk and activities coordinator. This place cares and it’s obvious there’s a genuine concern for the residents well being. We are so grateful to have found Harvest Home.

The manager is not trustworthy. She lies to your face as she smiles and praises God. This facility did not notify my dad's medication service that he passed away in March 2025 and we kept receiving bills. She personally told me she would take care of the mistake.. it is now August and we are still receiving the bill from the medication service. I have called, text and emailed her.. each time she assured me the problem would be solved. Lies! Don't get me started on how many times the facility called EMS before calling his hospice nurse or family as he verbalized he did not want to go to the hospital. He was DNR. Who received those unnecessary hospital and ambulance bills? Family!! And each time Terri would apologize and say this wont happen again and it happened over and over.

My father moved to harvest home right after Covid and I was very pleased with the service and the staff, however, as the years went on, the staff changed and service had gone downhill considerably. There were many times where they got the medication‘s wrong because they didn’t have a real nurse working there. she was only going to school. And there were many times where the maintenance wasn’t taken care of for months, his room was substandard cleaned, not to mention his laundry would always come back with his whites being different colors. I didn’t feel like my father was safe towards the last year with the staff change over.