Heartfields At Frederick

We placed my 94 year old mother here and she has loved it since day one. They make her feel so at home. My mother hates change but the way they have treated her has been wonderful. The place is very clean and orderly, can’t believe we got so lucky in choosing HeartFields at Frederick.

When looking for an Assisted Living Facility for my 97-year-old mother, I knew as soon as I walked in the door that I had found the perfect place. Everything was centrally located and the staff were so warm and friendly. In addition to the facility, there is a wide variety of activities with something for everyone. My mother especially enjoyed the musical performances and loved to sing along. The caregivers were on a first name basis and Mom liked to tell them stories about her career as a school bus driver. If I had a question or concern about anything, the staff would resolve it to my satisfaction. The rooms were spacious and comfortable. I highly recommend HeartFields.

HeartFields Assisted Living has been a true blessing for our family. They took such excellent care of my mother-in-law, and now we’re seeing that same level of compassion and excellence with my father-in-law. You can genuinely tell that the staff truly cares about their residents. My father-in-law is always raving about how good the food is and how he feels supported- like everyone has his back. After trying other facilities, HeartFields is head and shoulders above the rest. This is a top-notch place, and we’re incredibly grateful.

HeartFields was a Godsend! A couple of months ago my sister and I were suddenly ambushed by the fact that my mother was no longer able to live with us at home anymore...she suddenly needed 24 hour care! HeartFields to the rescue! The care is top notch, the food is excellent and mom felt comfortable immediately in her new surroundings. The peace of mind that comes with knowing that she is thriving and loves her new home is beyond words! Thanks a million from the Staggers family!

My mom entered the facility fully able to do all of her ADL's. 5 months later she was confined to a wheelchair, unable to do even one ADL on her own, and eventually ended up in the hospital, nearly comatose. Why? Because Heartfields decided to increase a medication (without consent) that has very dangerous side effects, including increased risk of stroke, agitation, weakness, shakiness, in addition to many more scary effects, including death. When my mom protested having her pants and Depends yanked down by over worked care givers, the executive director asked me if her behavior was due to prior sexual abuse! Um, no. Like most human beings, she just doesn't like her clothes removed without consent. Also, for those that aren't already aware (I sadly wasn't), Maryland doesn't require the caregivers (the front line staff that will predominantly be caring for your loved ones) to have ANY type of skilled training/certification and they are allowed to care for up to eighteen (18!!!) residents at a time. Heartfields confirms they are assigned 16-18 residents per shift. No wonder they are yanking off residents clothing, they don't have time before they have to move "on to the next one". Even though the state doesn't require it, Heartfields could train their staff better. In fact, therapy tries to provide guidance, but it falls on deaf ears. They run their facility more like a prison than a health care facility. The caregivers are also doing housekeeping in addition to caring for your family members, and unfortunately, many are just physically unable to do this demanding type of work. I could go on about how they refused to meet with me for 4+ months about the $8,000+ overcharges they erroneously charged us (they eventually removed it), or how they continued to ignore our requests to remove feces covered wastebasket in my mother's bathroom for weeks until I physically threw it away, or how the staff stuffed my mother's clothing into a full size trashcan, despite her having a perfectly good clothes hamper and a laundry basket....but I think this is enough for you to get the gist. We reached out to the executive director, regional director, and filed a formal complaint. We were told an internal investigation would take place. Sadly, almost a month later, and still no one followed up even after reaching out multiple times for a status update. It seems leadership doesn't seem to care, and we doubt anything will change. Finally, when we moved my mom out yesterday, we were shocked and saddened to learn FOUR residents died last week. 4 out of approximately 30 residents, that's 13% of their population! Please let that sink in before moving your beloved family members here, and entrusting them to Heartfields staff.