Hearthside Manor

Every time I visit I really notice how clean and well kept the facility is. The residents look happy and taken care of and the staff is always so nice and helpful.

In September of 2023, I moved a loved one into Hearthside Manor. The Administrator and RCC at the time were excellent and we were 110% satisfied. However, in late summer of 2025, a new Administrator was put in place and the atmosphere changed immediately. In all my years, I have never witnessed a person more misplaced than the current administrator. He does not know how to form personal relationships, does not have personal relationships with the residents, is rude and non responsive to questions from family members and many times is arrogant and condescending. He does not great people, he hides in his office. He is not approachable and once, in a meeting discussing my loved one, along with the current RCC, I stopped the meeting to ask him if he would mind paying attention to us, rather than looking at and working on his computer. He knows all the right, current, corporate buzz words, but does nothing to put his promises into action. During one of our first conversations he told me he wanted to partner with me in caring for my loved one. He never approached me on that topic again. When I moved my loved one this past November, his main concern was that the relationship between he and I was at a better point than when we first met. I was moving my loved one out, to get care she desperately needed, which he in no way asked if he could try and accommodate her needs and his concern was a relationship with me. Thank god we moved my wife when we did as she was deteriorating rapidly. At the new home, she has rebounded and is thriving. In the months I witnessed the current administrator on the job, I heard numerous comments from other family members as to their concern he was never with the residents. Didn’t know the residents, didn’t know the residents families. As I said earlier, he is the most misplaced manager I have ever seen in any business. I did follow up with many of my concerns to the home office and must admit, had a couple of nice conversation with the owner of the company. So, I did make him aware of the issues. Over the past few months, I am not the only person to move a loved one out, I believe the total moved out, directly related to the new administrator is 5 to 6 residents. I will end with this. The Front office, Maintenance, Dietary and Caregiver staff are fantastic people and they do the best job they can do. I’ve added this point so that the ownership is clear. The administrator is the issue. And when there is a problem of this magnitude, the old phrase is, “You don’t fire the team, you fire the coach”. I would not recommend this location for a loved one until they make a change of administrators.

Hearthside Manor is proving to be the best place we could have found for our family. The great Caregivers seem to be very attentive and engaged. The food appears quite appetizing and good portion sizes, and the other Residents always have smiles on their faces. There's even free coffee and tea in the front lobby, available 24/7. We are so lucky to have found Hearthside Manor! Thank you to Bryce and his team for the loving care every day!

We have been pleased with the care and support my mom has received at Hearthside. About one year ago Hearthside helped us with one of the most difficult decisions a family faces, the reality that we need help to care for a parent. The care and suppprt we received was amazing. That care and support for my mom has not changed, and we are grateful for their continued help.

I would highly recommend Hearthside to anyone looking for a memory care facility for a loved one. The people are knowledgeable and caring. Bryce, the director, is the most wonderful and caring individual. He was so helpful and compassionate while we were working for placement for my Dad. He went above and beyond in working with us and for my Dad in a very difficult and challenging situation. This facility cares about the residents and their quality of life.