HEARTIS EAGLE MOUNTAIN

My mother lived here a little over a year and was very happy. The staff were very caring. When mom spent the last few months on hospice care, the staff went above and beyond to help make her as comfortable as possible and gave a lot of peace of mind to me and my siblings. It's a small community and the residents get to know each other and the staff. I'm so glad mom was here.

My grandmother is currently in residence here and loves it all! Francis is especially kind and incredible at her job. 5 stars from me :)

Exceptional and affordable Assisted Living Facility with a caring and compassionate staff. Leadership team and caregivers continually strive to meet and exceed the needs and expectations of their residents and their families.

I am very happy with Heartis Eagle Mountain. Clean and very professional and loving staff. Seeing my mother happy makes me happy. She is very happy there. Couldn't have selected a better place for her.

We moved my mother to Heartis earlier this year and since then we have had one problem after another - most involving response times and level of care. They are consistently understaffed and my mom often has to wait an hour and sometimes more to get a response when she calls for assistance, such as for help going to the bathroom. Some of the caregivers are great and truly love the residents, but they are all overworked and underpaid. Sometimes only one aide is on duty to respond to the needs of an entire wing of residents. Many aides have no experience working with disabled people and don't know how to help my mom transfer from wheelchair to bed to toilet to recliner, etc. For what we are paying for Mom's so-called level of care, this is all extremely unacceptable. I always believe that problems with a business start at the top - with management - and that is definitely the case with Heartis. The executive director is never available, won't return our calls and doesn't follow through with any promises he makes. The director of nursing left a few months ago and they have not replaced her. They originally had two "patient care coordinators" who supervise the aides, but one got fired a few months ago and they haven't replaced her either. I could go on and on - the stories of Heartis' management dysfunction are endless. I'm praying there is another, better place out there that we can move my mom to. My family has had enough of Heartis. My recommendation: Don't take your loved ones there.