HEARTIS SAN ANTONIO

My mother recently moved to Lynridge of San Antonio for assisted living. The medical care is exemplary. She loves the many and varied activities. She enjoys the yummy meals. I highly recommend this facility.

"My mom required full-time care that I could no longer provide, and I wanted only the best for her. Unfortunately, Lynridge of San Antonio failed to deliver on their promises. The facility is severely understaffed; the few caregivers they have are expected to perform miracles, managing heavy resident loads while also being responsible for cleaning, serving food, and entertaining. While a few caregivers were truly kind and went the extra mile, the overall management was appalling. There had been many incidents and horror stories where I voiced my opinion and nothing happened. I ultimately had to remove my mom after finding ants in her bed. The facility was dirty, and since the activities coordinator resigned, residents were left sitting in chairs all day with no engagement. When I raised concerns, administration was dismissive, even claiming that memory care residents 'don't remember anything anyway.' The breaking point was the lack of basic hygiene. An administrator named Nichole flatly refused to allow a caregiver to shower my mom, claiming it was hospice's responsibility. Despite another administrator, Lisa, promising to override this, the shower never happened. I was paying for services that were never provided, lied to, and dismissed. I moved my mom out the next day and have since found a much more loving, professional environment for her. I would not recommend Lynridge to anyone."

Randell, the maintenance Director, is a one of a kind worker. There are no lengths that he wouldn't cross to ensure the tenants are well taken care of and comfortable. He is truly the lifeblood and the beating heart of this property that keeps the success of this property pumping. The property owners and/or shareholders made a solid choice bringing him onboard; one that they, nor the residents, would ever forget or regret.

I cannot say enough wonderful things about Heartis San Antonio!! From the moment we walked in, we felt like we were home! The grounds are beautifully maintained, and the amenities are top-notch, offering everything from a movie theater and fitness center to gourmet dining and engaging social activities. What truly sets this place apart, though, is the incredible staff, especially the Community Director, Randy Stevens. They go above and beyond to ensure every resident feels at home and part of a vibrant community. Their dedication, warmth, and genuine care for each individual are evident in everything they do. Randy takes the time to get to know each resident personally, addressing their needs and preferences with a level of attention that is truly remarkable. The sense of community here is palpable, and it's clear that Randy's experience and kind heart plays a huge role in fostering this environment. Great Residents! Great Team! Great Community!

After my dad had a stroke, he wasn’t able to do things he once did. We asked a service to help us find the best possible accommodations for him. We toured numerous programs and had to decide between two. The specialist said the food is way better at Heartis, it’s served on real plates (not styrofoam), and with table cloths. As food is important to dad, we chose Heartis. SO glad we did! Dad said he feels like he’s on a cruise ship with as many activities as Ms. Jo Jo plans daily and Chef Phil and his team create beautiful meals. JoJo has different companies come in each week that provide live music, animal hugs, happy hour, interactive Historian lectures, in house hairdresser, PT/OT, support groups, and once a month she collaborates with Chef to throw a giant themed party for residents and family members. Dad can’t believe he has someone who does his laundry, cleans his apartment, cooks his meals etc. He said- it’s like a cruise ship. “The only time I lift a finger is when I want my drink refilled and someone comes running over to do it.” I’m overjoyed with how happy he is. He has friends again, is active again and is even in charge of Trivia on Fridays. The care staff really do care about my dad and treat him like family. We are so very blessed to have found Heartis.