Hermitage Three Chopt

Folks- The Hermitage on Three Chopt has saved our lives My sweet wife of 40+ years is safe and happy I have been able to have medical care that I need I can visit her or take her out anytime The kind and professional staff at the Hermitage has just been way beyond anything I thought was possible The entire place is charming, comfortable and cheerful in a way you can't really normally expect from a memory care center I wouldn't think of having my sweet wife any place else If you want to talk to me personally, call karen Parker at the Hermitage and she can give you my cell phone Andy R

This place is truly amazing! We moved my mom in 3 months ago. At Hermitage Three Chopt she is treated with respect and kindness. The small community model they have allows them to attend to the needs of all the residents. Moving her here was the best decision we ever made!

The decision to move a loved one into a “facility” is never easy. It took us over a year to know the time had come, and this past July 2025, we made the difficult decision to move my mother-in-law (MIL) from another state to Richmond, VA. My husband and I toured several places, and Hermitage Three Chopt (HTC) stood out far above the rest. The others felt like facilities; HTC felt like a true Community. The exceptional service started from our very first phone call. Instead of an automated system, we spoke with a real, caring person, Karen, who guided us through every step. When we met her in person, she took the time to answer every question thoughtfully. The community itself was clean, inviting, and filled with friendly staff. We left feeling hopeful that our MIL could truly thrive here. Unlike other places where the memory care unit feels isolated, HTC was intentionally designed for residents with memory loss. The staff choose to work in this environment, they are passionate, patient, and deeply caring. The cottages are thoughtfully laid out, and the campus is beautiful with plenty of outdoor space. Once we decided on HTC, Karen made the onboarding process seamless, always accessible, and proactive. The first couple of weeks were hard, as expected, but the staff supported both our MIL and us through every step. Now, my MIL has friends, is engaged in daily activities, and is clearly thriving. We also appreciated the 30-day review meeting with Executive Director, Shakerrie, and Director of Resident Care, Lisa. They were warm, attentive, and genuinely committed to ensuring our MIL’s well-being. That level of care and follow-up gave us tremendous peace of mind. HTC is truly A-class in every way. We are beyond grateful for the kindness, professionalism, and compassion they’ve shown. Our MIL is more engaged than she’s been in years. If you’re searching for a place in Richmond for your loved one, you will not find a better community than Hermitage Three Chopt!

My family and I cannot express enough gratitude for the exceptional care provided at Hermitage Three Chopt. From the moment we walked through the doors, it was clear that this facility is a place of genuine compassion and warmth. Every staff member, regardless of their role—whether it’s the fantastic nurses and caregivers, the awesome Chef, the sweetest housekeeping staff, or the most wonderful administrative staff—treats our loved one with the utmost kindness and respect. The entire team is incredibly attentive to both the residents’ needs and the concerns of family members. They take the time to listen, understand individual preferences, and respond with personalized care that makes our loved one feel truly valued. Their patience and empathy shine through in every interaction, creating a comforting and supportive environment that eases the challenges of dementia for both residents and their families. What sets a Hermitage Three Chopt apart is the sense of community they foster. We don’t just feel like visitors; we feel like part of a caring family. The staff’s dedication goes beyond professional duty—it’s heartfelt, and it shows in the smiles, the small gestures, and the consistent effort to ensure our loved one’s dignity and happiness. We are beyond happy that Hermitage Three Chopt accepted Mom into the family and wholeheartedly recommend it to anyone seeking a dedicated dementia care facility where compassion and care are at the core of everything they do. This is more than a facility—it’s a home filled with love and support.

Making the decision to move a family member into memory care is a difficult decision. I researched and visited several memory care communities for about a year before selecting Hermitage Three Chopt. Hands down the best decision I ever made for my dad. Working with Karen Parker, Executive Sales & Marketing Director, from day one of my initial visit all the way through move-in to today has been nothing short of a blessing. Karen is kind, patient and will walk you through every step of the process/transition. The transition for my dad from my home to Hermitage Three Chopt has been seamless. The community staff, from the Directors, Nurse, caretakers, receptionists, and cleaning staff are some of the kindest and caring people you will ever meet. The community is well organized, extremely clean, and the food is yummy! Dad is so happy and always busy with arts/crafts, exercise, music, or being pampered with salon services. Hermitage Three Chopt does a wonderful job including family in activities, field trips, and community meetings. I highly recommend Hermitage Three Chopt for your loved one.