HIGHLANDS ON THE EAST SIDE

My mom stayed here she received terrible care, the cost is very expensive, there is smell of urine everywhere in the building, After my mom passed away they tried to keep a deposit for another month but they were unable to get their hands on the funds. They put a claim in probate to try to charge for an extra month after my mom was deceased, that is truly disgusting. I don't recommend this place for anyone if you have family member that will be willing to take care of you that is your best bet then going into a place like this, it takes years off your life and you certainly woll live longer at home with your family to take care of you, I would recommend to just hire a private nurse it's much cheaper, and a better option. I hope I never go into any nursing facility I see how they are treated there are awesome nurses/aids that take very good care of their patients but most care is subpar inadequate and over priced in these nursing homes. My mom passed away in 2018 it took me this long to write a review about this place because there was so many issues with her memory care, hygiene, meals, activities andmedications.

Highlands on the East Side has a fantastic memory care unit. A dear friend of mine went there from another facility. She had a nice room with big sunny windows. The care is outstanding. All of the staff really cared about and loved her. It's a very homey place without the frills of a more expensive facility, and it offers very comfortable activity and dining rooms. They have nice activities every day and some day trips. When my friend became ill and went to the Hospice Hospital several staff came to visit her. They go beyond what is required. I recommend Highlands to anyone who wants to rest assured that thier loved one is safe and cared for.

Despite all our efforts as a family, independent living had become increasingly difficult for our elderly mother. During a hospital stay in March of 2023, a social worker there gave us assisted living information that connected us to the Highlands on the East Side. From our very first meeting and tour with Chloe, we knew then and there that this was far and away the best place for our mother. The team worked with our family closely as financing for the long haul could be challenging and with their efforts, the dream we had for our Mom became a reality. The apartments are spacious, clean and up to date. The staff is more than attentive and engaging with residents who are showered with kindness and smiles. The meals are delicious and served to the residents in a spacious dining room. The activities are plentiful and range from musical events, trivia time, bingo and card games to bus trips to the market, Roger Williams Park, Ziggy's.....we could go on and on! The Highlands also has a dedicated memory unit for those who would benefit from that level of care and attention. If your loved one would be in need of assistance to meet their personal needs, the Highlands would definitely be worth your while to investigate further.

The staff at the Highlands were very caring, thorough, efficient and knowledgeable. They helped a referred patient with the admission process and went above and beyond to facilitate the admission so everything went smoothly for the patient who was nervous about the transition. I would highly recommend considering this facility for you or your loved ones.

I’m so happy with the changes that are now happening at Highlands. The new Director of nursing is so pleasant, caring and supportive. She actually follows through with everything and gets her job done. She treats my Mom like a human being and not like another Alzheimer’s patient. Also their new nurse is supportive and caring as well. I was actually contemplating moving my Mom but now with the new staff I’m satisfied. Hopefully things continue for the positive