Hill Top Care

My name is Aaron I am currently a patient at optalis of Ionia January will be 6 months I've been here. I've never been so stressed out in my life. Lack of sleep is the biggest reason. They take no consideration when pairing roommates. Staff is in and out of my room all night long they carry out unnecessary care like bed baths at 1:30 am. They are loud and care very little about disrupting other patients. The shower is still full of aints and black gnats the food is terrible,. The drains smell like sewer the water pressure is at times just a trickle the heat still don't work right. The activity program is a joke they don't take individuality into consideration at all supplies are locked up and never readily available to use at our leisure . I've been in 3 other facilities and this is by far the worst. Poor management is definitely the problem. I asked 20 random patients if they were happy here and not one including myself could say yes. Pretty sad considering most patients are here to live out there last days. SMH....

I want to Thank everyone for helping my mom. The encouragement, attention and the patience. You all are a great team and I will be forever grateful .

REVIEW OF THE FACILITY ITSELF, MY LAST ONE WAS OF EMPLOYEES.I WAS HERE A YEAR AGO AND THE PLACE WAS HORRIBLE.IT WAS DIRTY.THERE WERE BUGS LIKE TICKS, ANT& EAR WIGS IN THE BUILDING.I HAD A LIFE EMS DRIVER POINT THE TICKS OUT TO ME IN MY ROOM.MY WHEELCHAIR WAS EVEN BROKE.THE BED WAS RENTED FROM CARELINK AS IS THE ONE I CURRENTLY HAVE LAST TIME THE FOOTBOARD HAD A HUGE HOLE IN IT. YES I HAVE PICS OF EVERYTHING FROM THEN. NOW A YEAR LATER AND NEW OWNERSHIP. THE PLACE IS A LOT CLEANER I HAVENT SEEN ANY BUGS andI MEAN A WHOLE LOT CLEANER , THERE IS NO EQUIPMENT IN THE HALLS UNLESS ITS BEING USED. THE ATTMOSPHERE ALSO IMPROVED A LOT, LAST YEAR THERE WAS A GUY HERE WHO STOLE A BOTTLE OF MEDS FROM ME LAST YEAR THE PT AND OT ALSO NEVER DID ANYTHING WITH ME , THE PT ACTUALLY WROTE A REPORT CLAIMING HE EXAMMENED ME WHEN IN FACT I FOUND OUT LATER HE COPIED IT OFF THE HEAD OT PERSON. THIS YEAR SO FAR THEY HAVE DONE GREAT AND WORKED ON WHAT I ASKED THEM TO DO THAT I REALLY NEED NOT SOME USELESS THINGS. I ACTUALLY DID SOME PT STUFF THIS TIME. I HOPE THEY HELP KEEP BUILDING ME UP AND I WOULD GIVE JESSY A 5 START FOR SURE. THEN LAST YEAR 2 MGRS CAME IN SCREAMING AND YELLING AT ME FOR 10 MINS. I DONT THINK THEY REALIZED I WAS ON THE PHONE WITH THE VASCULAR SURGEON WHO LISTENED TO THE WHOLE THING AND WHEN THEY LEFT SHE APPOLOGIZED TO ME AND TOLD ME NO ONE SHOULD EVER BE TREATED THAT WAY. DURING THEN I WAS INFORMED THE NURSES HADNT DOCUMENTED STUFF SO IT NEVER HAPPENED. NO ONE EVER DID APPOLOGIZE FOR THAT AND AGAIN THERE WAS A WITNESS. THE NEXT THING IS LAST YEAR I FELL TRYING TO GET TO THE BATHROOM AND HAD TO BE TAKEN TO THE HOSPITAL VIA AMBULANCE. IT TOOK AN HOUR FOR THE SO CALLED RN TO GET TO ME AND OF COURSE SHE WAS THE ONE WHO WASNT CHARTING STUFF. I GUESS I HAVE TO THANK HER FOR NOT CHARTING STUFF. THANKS TO HER I NOW DOCUMENT EVERYTHING! I ALSO A YEAR AGO HAD A CNA COME TO ME AND TOLD ME HOW SHE HAD GOT THERE AND EVERYLIGHT WAS ON IN THE BULDING AND EVERYONE WAS JUST AT THE NURSES STATION DOING NOTHING.SHE WAS AN AMAZING CNA AND SHE TOLD ME SHE WAS QUITING THAT NIGHT AND SHE DID. ITS SAD BECAUSE I WOULD BEEN SOMEONE I WOULD OF HIRED. THE STAFF NOW IS REALLY GOOD ABOUT ANSWERING THE LIGHTS. SPEAKING OF LIGHTS I JUST REALIZED THERE IS NO WAY TO SHUT THE LIGHT OFF FROM THE BED YOU ACTUALLY HAVE TO DO IT FROM ACROSS THE ROOM. ALSO MY ROOM DOESNT HAVE HANDICAPPED BARS IN THE TOILET AND I HEARD THEY CAN ONLY GET STUFF FROM LOWES WHICH IS STUPID AS THE CLOSEST ONE IS AN HRS AWAY ONE WAY WHEN YOU CAN GO TO MENARDS THATS ONLY 15 MINS AWAY AND GET EXACTLY WHAT YOU NEED. TALK ABOUT A WASTE OF MONEY.NOW LETS TALK BEDS I MENTIONED THE ONE FROM LAST YEAR BEING BROKE. THIS YEAR THE ONE WAS HORRIBLE AND THEY DIDNT GET ME THE AIR MATTRESS I NEED FOR MY HORRIBLE BACK AND WOUNDS. CARELINK CHANGED OUT THE BED AND THE GUYS FROM CARELINK BROUGHT A NEW FRAME AND JUST SO HAPPENS IT WAS THE ONE I HAD FROM THE PRE. FACILITY JUST A MONTH PRIOR MINUS THE AIR MATTRESS THAT I HAD AND HAD WITH THE EXACT SAME WOUNDS AS I HAVE NOW. I WAS ORIGNALLY SAID THEY WOULDNT GET IT BECAUSE IT COST TO MUCH. THEN THEY DECIDED TO CHANGE THEIR STORY TO A DIFFERENT ONE WITH A WHOLE SEPERATE EXCUSE. THE PERSON FROM PT TRIED TO GET A NEW AIR MATTRESS AS WELL BUT NOPE. MY BODY IS SHOT FROM A MAJOR AUTO ACCIDENT AND LAST NIGHT I SLEPT FOR JUST OVER AN HR BEFORE THE PAIN WAS SO BAD I COULDNT HANDLE IT ANY MORE AND WAS CRYING. I READ THE LAW TODAY ON MATTRESSES AND NO WHERE DID I FIND WHAT THEY TRIED TO TELL ME WHEN INFACT IT SAYS EVEN IF YOU MIGHT GET WQUNDS.ITS NOT LIKE MEDICARE WONT PAY FOR IT. FACT I HAVE TO SIT ON THE EDGE OF THE BED SINCE I HAVE NO CHAIR AND THIS IS WHERE I AM TYING THIS FROM.JUST SITTING HEREIS STARTING TO CAUSE WOUNDS ON MY BACKSIDE DUE TO THE HYDRACELES I HAVE HAD.THIS MATTRESS IS ONLY 4 INCHES THICK AND ITS BASICALLY LIKE LAYING ON THE METAL FRAME UNDER IT. I EVEN SHOWED THE NURSES TONIGHT YOU CAN SEE WHERE THE BARS HAVE PRESSED SO HARD ITS MADE MARKS IN THE SHEETS. WELL ITS TURNED RED SO I GUESSS I CANT TYPE ANY MORE.2025 100%BETTER THAN 2024

My mom went into Skld in Ionia for rehab and during therapy she fell and after that she's never been the same. My mom has had a lot of infection in and out of the hospital. They let her Medcaid get canceled because they never renewed it. Then they tell me she has no bill to pay and has insurance then the next minute she don't. Only a couple of nurses gets on the ball in taking care of her they leave her in bed all day. There's more that is wrong with this place but I wont go into anymore details. I will will not get a hold of the business office is because they r the problem.

My Husband is at SKLD Ionia for about one week he is very happy with his care. The nurses check on him often to see if he would like anything, always having ice water there for him. Keeping him dry when he has a little accident. Also sitting up care when he comes home SKLD takes care of it all ... Bed wheelchair , therapy anything he would need for recovery. Very helpful to the family. I give them A+ Thank You to the staff you are Awesome 🙏