HOPE STAY MEMORY CARE

If you have a family member that needs to go into a Assistant Living don't but them in Hope Stay Assistant Living because if I could I would give them a zero note a 1. I had to put my mom in Black River Falls Nursing Home because she needed rehab because she broke her left leg by her hip and she broke her right leg. I asked Hope Stay how it happened and they had no answer for it. Then the head head Nurse said that they would store her stuff until we found her a place. I called out there because I wanted to check and see if her stuff was still there and they went and got rid of it. I called Hope Stay and told them that I broke my leg and I asked if they can hold it for me. Her room had stuff that can't get replaced like that picture of her grandkids and Christmas gift that she got. But what has my really upset is that my mom needs a Power Chair and they got rid of her Power Chair and she can't walk at all.

Do not be fooled with smooth talking careless owners, and staff at Hope Stay !! My father was treated like an animal with zero respect given by staff to which we had addressed numerous issues numerous times for nothing to ever be changed til contacting the state ( others also did during his time there)!! The facility would then put a band aid on the issues just to slide by . My father would lay in a wet bed for hours, room would be dirty days in a row , missing equipment he needed to thrive, terrible food (or lack of quantity), snippy/mean nurses !! We do have proof of this and every other issue. So if the facility wants to deny deny deny I say go ahead, and look like fools !! We are absolutely thankful to have found a facility in West Salem where my father is flourishing and nearly back to his old self before nearly dying at Hope Stay !! I’m not sure why I can’t post pictures for others absolutely need to see these!! In closing avoid HOPE STAY AT ALL COSTS !!!

As the husband of one of the dedicated staff members at Hope Stay Assisted Living, I’ve had the unique opportunity to see both the professional and personal sides of this facility—and I can honestly say I’m deeply impressed. My wife comes home every day with stories of compassion, dignity, and real connection between the staff and residents. She’s proud to work in a place where the team truly treats the residents like family, and that pride says everything to me. I’ve visited Hope Stay myself on several occasions, and the warmth and cleanliness of the environment is immediately noticeable. The atmosphere is calm, welcoming, and full of care. It gives me peace of mind to know she’s working in a place that values integrity, kindness, and high standards of care. I wouldn’t hesitate to recommend Hope Stay to anyone looking for a safe, respectful, and supportive home for their loved ones.

This place should be shut down, my father was transferred to hope stay when his dementia started getting worse and his Physical health started declining. I thought this place was gonna be a good facility that could care for my father, However, I was very wrong. They were continuously contact me, saying my dad was being combative to a point where one of the staff made a statement when she had to basically get my father back into the facility because he left out the door. Well apparently they had a fall and when talking to the staff member, i asked, Is everybody OK, she told me and I quote “ don’t worry I use to be an MMA fighter I can handle you dad” that was probably the first time I realized something was wrong with this staff & facility. I started to question how my dad got out of the facility in the first place because in memory care facilities the doors are usually locked for that reason so the patients don’t Wander off. Come to find out the building had several doors that the locking mechanism was broken on. Also, I learned that they would leave residence in their chairs for excessive amount of time. but this was not even the worst of it, as time went by my dad kept getting out of the facility and they kept calling me about my dad being combative. This is where the red flag came in because I knew clearly something is wrong. My dad is not trying to stay in this place even with him having dementia he didn’t want to stay there, when I would talk to him, I could hear it in his voice that something was not right. So I decided to transfer him to an amazing facility, which took very very good care of him, however even transferring him from Hope Stay was an even more completely disturbing experience not only did they try to stop me from moving him immediately, but I wasn’t going to let that happen. But When my father got to the new facility, they literally had to leave his belongings outside for them to air out because there were so many roaches within his belongings. Another sad part about this is the fact that all of his belongings were not sent with him. One belonging in particular was a necklace that was handed down from my grandma my dad‘s mom to my dad & was supposed to be given to me , it was a silver pendant of a saint on a silver chain . This necklace had no money value, but it had such meaningful value emotional value, my dad never took that necklace off ever every photo I have of my father even a week before him being transferred from Hope Stay to his new facility. He had that necklace on , that necklace meant the world to my dad, and it meant the world to me and I will never see it again, and I do hold Hope Stay responsible .

I am forever grateful to the staff at Hope Stay Memory Care for the compassionate care my mom received the last four months of her dementia journey. They treated her like family. Her face would light up when they interacted with her. They were also very supportive of me and what I was going through.