HYLAND CROSSINGS

Mostly I'm writing this review to help those out there looking for a facility for a loved one with dementia. Hyland Crossings is part of a Capri Community...and the management staff runs BOTH the independent & assisted living apartments and the memory care facility. My Father In Law moved there in early June and My Mother in Law moved into an independent apartment. My MIL LOVES the community for her....the people, the staff, the food, the friendliness of other independent and assisted residents. HOWEVER, we discovered that the "Memory Care" facility is really more of an "enhanced assisted living" environment and not really a place to send family members with moderate to severe dementia or memory care issues. If your loved one with memory care problems doesn't have issues with incontinence, wandering, insomnia or behavioral aggression then this facility would be fine. It's a nice place with large rooms. However, I really don't think the staff is very experienced in dealing with memory care issues and we were called so many times. Once we moved my FIL to a REAL Memory Care Facility with certified memory care staff and caregivers he was happy. Hyland was just not the right fit for him....he didn't last there two months. He is much happier where he is now and he is less combative. I wrote this review because I don't see any reviews for the Memory Care in the past year...not sure if the management has changed or if staffing is new or what...I just felt obligated to share that OUR experience was not the same as those who wrote reviews over a year ago and that it's so hard to make the decision to place a loved one with memory care issues into a facility anyway. Reading reviews is subjective I know, but now that my FIL is in a facility that obviously has a lot of experience caring for patients with dementia I see the difference in how HE reacts to the people there. He truly has found a home he is proud to be a part of.

Our mom was welcomed to Hyland Crossing a few months ago. The staff is very kind, caring, professional, and knowledgeable about how to care for dementia residents. They communicate well with family members and address all of our concerns. It is a very safe, clean, and beautiful community. Our mom loves the food and they treat her just like family. They have fun personalized activities for the residents everyday. Our mom has made caring friendships there. I highly recommend Hyland Crossing and Capri Communities. We are so grateful to all the staff there.

Hyland Crossings has been the very best facility and care staff for my very elderly father. The care received and professional management of the Memory Care facility far exceeded my experience with other facilities in southern Wisconsin. My father was able to feel at home, loved, well-fed and respected during his stay. All of Hyland Crossings staff also have shown me the upmost respect and attention to any concerns or requests I made. Thank you all for the love and care your have shown my father and our family. I will always be grateful for you.

My mother and father spent one year, and 4 months, respectively at the care center. They and the family loved the place, the employees and the residents. My mother especially felt loved, cared for and accepted. I highly recommend Hyland Crossings Memory Care to anyone who needs a place to go where genuine feelings are an everyday event and special care is taken for every resident.

We had such an amazing experience at Hyland Crossings. The staff was professional, kind and patient beyond words. Treated our father like part of their family. The residents are happy and friendly and get to participate in many activities as well as "field trips", my dad loved riding the bus. My dad had some rough days, and if not for their patient and caring staff, I don't know how we would have made it through. Nice large rooms, clean facility and homemade meals, snacks and just a great all around experience.