IVY PARK AT OTAY RANCH

Thank you so much to Tammy and all of the staff at Ivy Park for making the transition for my mother as smooth as it could possibly be. As a very independent woman who lived in the same home for 55 years, transitioning to a new environment and admitting to needing assistance was not easy. But with a wife who was 36 weeks pregnant and a mom being discharged from the hospital, I knew I wouldn’t be able to provide a safe place for my mom and the attention that she needs. The facility has done everything possible to make my mother and myself as comfortable as possible with this unfortunate reality – and in record speed (1 week from tour to move in). Tammy prepared a thoughtful welcome gift for my mother and even ensured there was a “Filipino welcome party” so that she could begin making friends from day 1. She helped with getting a moving company, with a team that was not only able to do this last minute, but even helped with building the bed frame and box spring. The moving company organized by Tammy, Caring Transitions, also understood how stressful this was and provided a friendly and caring level of assistance. It started out very bumpy and I was honestly questioning if this was the right decision. Being a Filipino son, there was a lot of guilt with “putting my mom in a home." But after only one week my mom has already started making friends, eating meals with other residents, is exercising, expressing interest in activities, and has stopped saying she wants to go home. My brother, who only days ago was saying “mom deserves to be in her home” visited and saw how good it was for mom to be somewhere where she could receive assistance with her health needs (which will only get more complicated over time) and have a level of companionship we just aren’t prepared to provide. Truly, mom deserves to be safe, cared for, and stress-free – which is what she’s getting at Ivy Park. Thank you again for helping our family.

We were a family that took awhile to decide if my Dad should moved to their memory care site. It was one of the best decisions, the team is professional, attentive and supportive It is a wonderful community and family oriented. My dad enjoyed their activities, food and his room Your family will live the site and can feel less stress!

Found this place for my father and could not have made a better choice! I had been searching locations for a few weeks before finally connecting with Tammy Atkins at Ivy Park. From the very first conversation with her, I knew this was the right place. She's beyond sweet, understanding and helpful. When I toured and met other staff, everyone was so kind and engaging as well. Stacey, the facility director, is fantastic. He's been here for roughly 2 months now, and I couldn't be happier knowing he's safe and surrounded by people who care for him on a daily basis. He has told me a number of times that he is as happy as I am. His quality of life has increased exponentially.

My father has lived at this facility for about 13 months now and has been very happy. He always enjoys the holiday events. Recently the 6th graders from a nearby school came to visit with the residents and left flowers and Valentine cards. Several days later he is still talking about how great it made him feel. Thank you to Andrea and the activities team. 😊 Sincerely, Frank and Craig Eastman

From the moment I stepped into the bright, beautiful, lobby and was greeted by the receptionist, I knew that this place was head and shoulders above the other assisted living facilities that I had visited. The dining room is lovely and the food excellent. The two rooms/apartments that I toured were spacious and in pristine condition. Jaime Reynosa, the Marketing Director, made the process of touring and learning about care plans, the facilities and staff at Ivy Park Otay Lakes a great experience. Choosing and Placing an elderly parent in Assisted Living is a difficult and often overwhelming task but Jaime’s knowledge, genuine concern for my dad was amazing and made the process easy on all of us. He was always available to take my questions after the initial tour and truly went above and beyond the call of duty in making this process and experience easy and comfortable for my whole family.