IVY PARK AT PLAYA VISTA

My mom is so happy here. I looked at lots of places around Los Angeles trying to find the perfect spot for Mom. I originally had her at the Atria in Pacific Palisades, and she was happy there and the staff was friendly and professional. After the fire, I was on the hunt again, and this time I had a clear sense of what I was looking for – a place that Mom could consider home. As soon as I walked in to Ivy Park Playa Vista, I was pretty sure I found that. As I toured it I was even more certain. The vibe was friendly and welcoming with a sense of fun. And that’s exactly how it’s been. (Special shout out to Keishonna who takes such good care of my mom. Mom beams when she sees her.) The day-to day in-the-weeds staff is excellent. It feels like a family. My concern is with management. In the eight months my mom’s been there, there have been 3 management turnovers. One change resulted in billing chaos – suddenly we were being overcharged for everything. We eventually solved that problem but I definitely don’t recommend putting the rent on autopay. What worries me most is that management doesn’t seem to understand how strong their staff really is. They may not all have years of experience, but they make up for that by being present and attentive. In an assisted living community, the staff is everything. I want Mom to feel like she knows these people as people. It’s what makes her feel happy and safe. But it feels like management wants something else entirely. I hope they figure it out because I’d hate to see more of my favorite day-to-day people leave. I also wish they’d have more musicians play. They feel a little over-reliant on their interactive TV screen activities, which is something Mom doesn’t enjoy much. When the musicians come, they’re very popular, so I don’t understand why they don’t have them come more often. If you’ve never seen assisted living residents and staff belting out Sweet Caroline, you haven’t fully lived. Mom also loves the community of Playa Vista. It’s really easy to take her around in a wheelchair because everything is flat, and there are lots of parks and dogs and kids. They have summer concerts, and dog costume parades, it's fun. She always says if she could live her life over again, she’d be a young person living in Playa Vista! I recommend Ivy Park Playa Vista because of both the surrounding community and the internal community. Mom’s the happiest she’s been in a long time. I hope management solves whatever problems they're having.

Playa Vista is a wonderful outstanding community. Their staff is very accommodating and really go out their way to make sure their seniors have the best care, and that they have all that they need to live their best lives. Sabrina, I cannot thank you enough for your patience helping us move our family member into the community. She’s the community director and she’s a hands on director, she was with us every step of the way❤️. Her help put our concerns at ease and we’re very happy that we went with this community.

This community is absolutely fabulous! From the moment you walk in you can feel the vibrance and warmth. I got to see first hand how amazing the staff are and how committed they are to creating a loving and caring home. Arrie, the activities Director always has the residents engaged, happy, and looking vibrant. Sabrina the executive director has truly created something magical and special here. Her entire team has a fire for life and love they can be felt even when u leave the community. Leslie the sales director is so gentle in her approach and how she communicates. She is always helpful and kind. If you or someone you know is interested in a new home I recommend you come see Leslie. Ted, the nursing director, and Jackie, the wellness nurse are so committed to the residents here. They really care about the wellness of each person here and about the culture of the care team.

I cannot thank the wonderful staff at Sunrise Playa Vista enough for the care they are providing to my mother. She has advanced Alzheimer's disease but is physically active which makes her a challenging resident. Thankfully, the staff on her reminiscence floor are well skilled and know how to deal with her level of disease. They provide my mother with both physical and cognitive options throughout her day. For example, my mother was a housewife that loved to cook and bake and they let her help in the kitchen which makes her feel useful and needed. In addition, she is part of their walking club and goes on several walks every day, plays bingo and participates in senior bowling. My mother is safe, well cared for and adjusting very well to her new home. The Executive Director, Shannon, and the Reminiscence Director, Barbara, are truly extraordinary women that are compassionate and hands on. Barbara has helped me so much and been such an active part of getting my mother's needs met. I cannot thank her enough. This quality leadership is reflected in the care givers and staff that work so hard with all of the residents. Every time I set foot onto that 4th floor I see happy, well cared for residents engaged in meaningful activities. I think the biggest compliment I can give Sunrise Playa Vista is moving my father into their assisted living community. He recently suffered some health problems and needs 24 hour care. Because of the positive experience with my mother's care , Sunrise Playa Vista was the obvious choice!

After exhaustive years long effort to persuade a close relative to consider assisted living, circumstances changed and the option was no longer a choice. Several hospital stays, rehab care, and countless professional's suggestions to consider assisted living led us to Sunrise Playa Vista. The staff involved with introductory tours/application and assessments were exceptional in their professional attention, in their respect for the diagnosis the family was facing. Memory care requires an amazing amount of patience from family with an affected patient. Memory care involves ALL concerned, caregivers, patient, family and friends. Sunrise Playa Vista staff are very well trained, knowledgeable, experienced, compassionate and consistently aspire to protect the dignity of the residents, and take the time answer concerns of those responsible for their family member. We've had opportunity to see our relative thrive at Sunrise. The appearance, the spirits, the over-all health, nutrition, cleanliness, increased socialization, every aspect of daily living needs, are addressed, consistently, in a most individual and orderly fashion. Guests or residents who walk in the front door are greeted with the same kindness and demeanor by ALL the staff, from administration, to caregivers, and each and every staff person. During my visits I spend time on the entry level, and it is very comfortable for residents choosing to have a quiet reading spot, or dine in the on-site restaurant, or walk about, or sit on the patio. The memory floor is attentive (always) to the various & changing needs of the residents. Our family has visited often, and we are all grateful for the opportunity to have our family member reside at Sunrise Playa Vista.