IVY PARK AT PLEASANTON

I had such a wonderful experience during my visit today. From the moment I arrived, I was warmly welcomed by Sales Director Nicole, whose kindness and professionalism immediately stood out. Shortly after, Executive Director Gilbert introduced himself and gave me a warm welcome as well, which truly showed the pride he has in the community. It is clear that both of them, along with the entire team, genuinely care about the residents and the value they provide. Their dedication and hospitality made me feel right at home, and it is easy to see why this community is so special.

There is no way to express how much the Team at Ivy Park has supported and blessed our family. Both my wife's parents have been guests there, one in memory care and one in assisted living. The loving care that they and our family have received is life changing. I'm convinced that their care extended my father-in-law's life and saved my mother-in-law's life. The care, support, and love that they have shown our family is beyond anything we could have hoped to recieve. They have been instrumental in helping us go through one of the toughest times of our lives. If you are considering Ivy Park Pleasonton for your loved one, you will find none better anywhere.

Ivy Park at Pleasanton has been a great partner to me and Pam. Pam began staying at Ivy (assisted living) on December 31,2024 and I can credit Nicole, Juliana, Veronica and Kathy with making the arrangements as painless as possible. Karen who handles activities at Ivy has been a blessing. She is open to hearing feedback and input from residence and their families. I have gotten pictures directly from Karen & Nicole showing the engagement and smiles, which are so very helpful in knowing that Pam is continuing to adjust well. Pam recently shared the following: "For all the different degrees of health issues that the residence have, they sure do a great job of dealing with all of the different levels - it must be very hard" "The food they serve is very good, they will give you anything that you want" It is important as an advocate for Pam, that I share the praise and constructive feedback from Pam with staff at Ivy. I have found that sharing has been easy to do and that folks are receptive. I am grateful to have found the staff at Ivy Pleasanton to be an extension of family for Pam.

Ivy Park at Pleasanton, Ca. Has been a True God Send! We were so blessed to find this wonderful home for my brother. The facility itself looks like a high-end hotel. Beautiful recreation rooms with pianos, books, movies etc. . The outside areas are excellent surrounded by rose gardens and lavender! Gilbert Castro, the Executive Director, is always ready to assist in any way necessary. Joanna helped us in selecting my brothers apartment, and it was excellent! The staff is absolutely warm, welcoming, and thoughtful. Extremely clean, great medical staff, The Caregiver Assistants are great as well. The restaurant quality food is outstanding and they are also great with healthy snacks. We loved that they also have their own private Park for walks, which my brother loves! I am truly happy I found them, and I Highly recommend them!

We cannot speak highly enough about the incredible care my mother-in-law receives at Ivy Park Memory Care. From the moment she moved in, we felt an overwhelming sense of comfort and reassurance knowing she was in such loving, capable hands. The staff here have truly become extended family to us. They are compassionate, patient, and extraordinarily kind—not only to my mother-in-law but to all of us as her support system. They take the time to get to know her as a person, respecting her dignity and individuality, which has been so meaningful to us. The communication is excellent. They call us whenever necessary, keeping us informed and involved, yet they are also considerate about not overwhelming us with matters they can expertly handle themselves. This balance of care and communication has allowed us to truly trust their judgment and care. The facility itself is beautifully maintained, with an atmosphere that feels welcoming and warm. The level of organization and attention to detail is remarkable, and it’s evident the staff takes pride in creating a safe, clean, and nurturing environment for all residents. But beyond the physical aspects, it’s the emotional support and genuine kindness that have meant the most. They have supported us every step of the way, providing comfort and guidance during difficult moments. We are so incredibly grateful to have found Ivy Park and to have such a devoted team caring for my mother-in-law. It truly feels like her home—and a place where love and compassion thrive. Thank you from the bottom of our hearts. -The Lovens Family