TERRABELLA THORNBLADE

My mother was a resident here for a short while. It was disastrous. She wasn’t kept clean, often soaking through her clothes which the aide we were paying to offer her additional attention would find upon arriving. I think the staff thought they were relieved of any duties because we were providing extra care for our mother. The staff also used her room as a break room when she was in the activities area. They are constantly on their cell phones and provide no attention to residents. I witnessed a resident strike another resident and no one did anything. In short, a horrible experience.

This is for the Greer facility on the memory care side**** If I could give this zero stars I would. The only reason I’m giving it one star is for the select few amazing staff that actually have empathy and care about the residents. I’m tired of watching my grandma being covered in her own urine and feces. Spiders and bugs every corner but no housekeeping is ever available to keep the rooms clean. Residents steal keys and beat up staff. Meals are forgotten, meds are constantly messed up, the list goes on. The few staff that actually do their best and care for their residents deserve WAY more than the management gives them. Don’t forget they all tell you to go straight to the executive director…but she is never available! They will ignore all your concerns and problems just for a paycheck. They never care about problems that arise, they just ignore everything to make it go away! ALL OF THE RESIDENTS DESERVE BETTER THAN THIS! The management needs to be COMPLETELY cleaned out and people need to be brought in that actually care about their staff and residents instead of being blinded by greed. A big thank you to the select staff that go above and beyond, they definitely aren’t appreciated enough.

I am giving this a 1 Star for some of the amazing staff at this facility. As in any healthcare profession you expect turnover, but in the 5 months my mother has been in the memory care side, she is constantly wet, bed soaked, meals forgotten, no snacks, no housekeeping, bugs in her room etc. I am constantly repeating myself to staff members as it is always revolving. I will say when you do get those gems that you know are taking care of your loved one, they get moved and you start all over again. When certain staff is working, I am relieved because I know my mother is taken care of. When certain staff are not working I constantly worry about her well being. She does have a pendant for help but it has been broke for 2 weeks and no replacement given. I am constantly changing my mother, her bed, asking for laundry to be done, making sure she ate, etc. There have been less than a handful of times that I have been able to come and visit my mother without having to do housekeeping and ensuring she is okay before I leave for the night. Again this is NOT ALL STAFF - I have requested pest control numerous times (with no luck)...left messages, texts and emails for management to address my concerns and all have gone unanswered and this speaks volumes. I would not recommend the Memory Care Unit as a place for loved ones only your enemies.

I’ve had the pleasure of partnering with Terrabella Thornblade and have been impressed by the level of care, compassion, and professionalism they provide seniors and families. The staff truly go above and beyond to ensure residents feel safe, supported, and valued—creating an environment that feels more like a family than just a facility. What stands out most is their dedication to the emotional and mental well-being of each resident. From thoughtfully planned activities to personalized attention, it’s clear that the team genuinely cares. As a provider who works closely with older adults, it’s incredibly reassuring to know that this community prioritizes dignity, respect, and quality of life. I recommend Terrabella Thornblade to families seeking a place where their loved ones will be well cared for, engaged, and embraced as part of a warm and vibrant community!

If you have a family member you don’t care about, this is the place to put them. The staff spends most of the time on their phones so you don’t have to worry about them taking care of your family member. They will leave soiled and bloody clothes in the room for days so be ready for the smell. And they may or may not actually give the medications their doctor prescribed, so the end may come faster than you think! And if you call there, someone may pick up the phone half the time but then you will get voicemail and they never call you back. In all seriousness, you would be crazy to trust these people with someone you love.