KENSINGTON PLACE

Although we were thrilled with this place 2 yrs ago, the quality has declined dramatically. New owners seem to be cutting corners at every turn. House keeping is gone, food quality is poor, and new staff is not nearly as friendly and helpful. My mother has many friends here so the decision is difficult, but we are looking for a new place for her. Interestingly, when I mentioned this at her dinner table, all the other residents eating with us expressed interest in moving too. The new owners have ruined a once wonderful place.

Update: To respond to the person at Kensington who said to call that number I did and Junielle Sommersell answered the front desk phone number and told me Denise Horn who is head of housekeeping I believe is the name of the person who is head of housekeeping would reach out. I called Jan 8th at 12:38 pm I made that phone call with ZERO call back from anyone at Kensington. So to whom ever at Kensington responded just be made aware I did and I informed Junielle she said that’s a different department that’s house keeping and someone will contact you …. Which never happened. Today’s date is Jan 15th now. New owners don’t return calls at all. I’ll make sure to post photos of the bathroom they don’t clean either. My mother said her place was cleaned Dec 30th I went there on December 31st and nobody took out her trash my kids and I took out 6 full bags of trash, they didn’t clean the bathroom or kitchen at all or do her dishes or clean the floors. I requested her laundry to be done as well. The nurse Chyna is unprofessional and should find a new career, caring for the elderly is not in her forte. I have called the office manager Junieal Sommerall several times with no response. I’ve been trying to pay my mother’s rent for 7 days and I can’t get anyone to help me. My is mother is currently in ICU and has been there for 7 days now. This place wasn’t like this in July when we did a tour and had lots of employees always working and nice and now it’s nothing like this. She just moved here in Aug and it took a couple months for everything to go to hell here. Nobody calls you back or answers the phone communication is terrible and I’m still waiting for them to call me and let me know my mother is in the hospital as my brother and I are her emergency contacts and they haven’t contacted either of us yet. I called 911 for my mother on Jan 1st she tried to contact a nurse but couldn’t get any help thankfully she called me and I called 911 or she would have died . Yet Kensington hasn’t called me to still let me know she’s there , that’s elderly abuse that she couldn’t get ahold of a nurse to help her as she was in her apartment literally dying. You people should be ashamed of yourselves.

Visited a resident today. Impressed with transportation system personnel. She arranged her trip to Dr's this week while we were there. Communication between her and her driver was easy and professional.

Currently Kensington Place is changing ownership. Many employees have been let go and not replaced. There is currently no telephone service or emergency button service. This has been continuing for over 2 weeks now. The dining room has been serving meals on paper plates and plastic for over a month now….they do not have a working dishwasher. Individual housekeeping was let go this past week- with no information as to who will replace this. The transition has been nothing less than senior abuse. My mother does not own a cell phone, so our family has loaned her one to have outside communication. There seems to be a skeleton nursing staff. LPN’s don’t show up, or show up with nothing to help a resident if it is needed.

My dear friend receives excellent care at Kennaington. He is now staying at Grace House, the memory unit. Kennsington has been his home for 12 years. For most of the years he was Independent Living, in his own apartment. Then as his needs increases he switched to Assisted Living, delivered in his own apartment ! At 91 he needed lots of help after a series of falls. I want to applaud the direct care health aides at GH. With their patient care skills and cheerful manner they care for my friend like he was their kin. Shout out to Linda, Joyce, Carla, Jemima and all the other aides around the clock. The well maintained facility and the staff ,all the positions to run a Senior Living Center, share the goal of delivering the best quality of life to Kennsington residents.