Lakeside At Mallard Landing

Would never send a loved one here. My dad was recently there only for about barely 2 months before he declined so much and rapidly in their care. We kept him home for as long as we were able to for about 11 years then sent him to what we thought was a trustworthy place. When we dropped him off he was walking, could feed himself, hold things etc. two months later he is bed bound, not walking, stuck in a hospital, can’t feed himself, and can barely lift his head…we are told he needs hospice now. He’s lost 20+ pounds. I do not believe this is a coincidence. I believe it’s lack of care, miscommunication between the constant changing of nurses…meds potentially not being administered correctly or missed. He had a foot infection that did not get immediate attention AS a diabetic, and was sent to the hospital where two toenails were removed. If I could give them zero stars I would. He had open wound on his arm. Shelby is the coldest human you will encounter…many of the patients families expressed their dislike for her as well and her lack of communication. The nurses are constantly quitting and in a place like that when you have a new nurse every week who doesn't know the patient it makes it very difficult in a memory care setting and very confusing for patients with memory loss. Do not send your loved ones here. If I posted a before and after of what my dad looked like going in and now your jaw would hit the floor.

There is one nurse for the facility and they only stay for about 3-4 months before they quit. The medication techs are rude and nasty. The kitchen staff is overworked and understaffed and the elevator inspection is over a year expired. This is 1 step above a nursing home if you get my drift.

My father in law now lives at Lakeside at Mallard Landing in the Memory Care area. We have been very happy with everything here! Vanessa and her team are absolutely the best! I can't say enough good things about them. He is very happy here. He says they take great care of him and the food is great. I would definitely recommend it here for anyone looking for a compassionate, attentive team in a very clean and safe environment! Hands down, the best in the area!

I am forever grateful that I made an appointment in August to visit Lakeside and met Amy Nealon. She made the difference and why I decided to move my father there. The facility is clean and the staff really cares. He was only there for a 4 month stay before he passed. Manny thanks to Vanessa and her staff in memory care for their love and support during his stay there 💜

We have been so happy with everyone at Lakeside at Mallard Landing. The staff has been amazing! Jen has been so helpful and made the process so easy while we were getting my mom settled in. Jen has also happily answered all of my many questions. My mom’s apartment is the perfect size for her to get around. The common areas are absolutely beautiful and my mom has been enjoying the bingo. I’m so happy my mom is in such a lovely, safe environment.