The Springs at Lancaster Village

When a greiving family comes in to get theyre loved ones things out the im Assuming finance lady tells us we cant get his things out and is going to lock the door on us and charge us to put it in escrow mind you they died at the hospital, worst experience ever I will never put a loved one here! Thankfully the director came up and told us just to be out that day! Good place if your family member doesnt die.

As a Hospice agency coming in to support residents at The Springs at Lancaster Village, we are profoundly grateful for the compassion and heartfelt kindness shown by their care staff. Their team meets every resident with patience, gentleness, and genuine love. Offering comfort not only to those in their care, but to every family and partner walking alongside them. Their willingness to collaborate, to listen, and to honor each resident’s dignity makes our work together truly meaningful. We are continually humbled by the way they show up with thoughtful hearts, steady hands, and unwavering devotion. It is a privilege to partner with such an exceptional and deeply caring team.

The outside is beautiful but Admin turns a blind eye to staff refusing to wear mask During state mandate even with pictures of her not wearing it. Same med tech refused to give my dying mother medication until hospice sent an RN to remedy the situation, staff yelled at each other in lobby while residents were having a movie (in same lobby), noc med tech caught sleeping in lobby (again, pictures sent to Admin) when my mom needed meds and catheter emptied. All Admin does is say "I'm sorry" and try to smooth things over. The staff RN felt it necessary to comment on hairstyles in family pictures on the wall (again when my mom was actively dying) rather than show compassion and respect. I had to stay in my mom's room with her the last week of her life 24/7 to personally administer hospice meds to ensure she got them timely. I couldn't be her daughter, I had to be her caregiver while this facility was paid thousands of dollars.

Really great facility. Loving, caring staff, good leadership. My mom and aunt both love living there. They were at another care home on Salem that was not good & I was told by them they are going to get the same care elsewhere. That was not true. Night & day difference.

My mother in law has resided at Lancaster Village for 8 years now. There has been some change in staff with new ownership/management but those who remain, have been faithful to make sure her change of care and needs are met timely. We are in the process of transitioning her to assisted living at The Springs and the experience/support Suzie Robinson has provided, has been invaluable. We have been very pleased with this facility and recommend them without reservation.