Laurelwoods

My mother had a nightmare experience at Laurel Woods. We moved her to Laurel Woods to be closer to family. Before accepting her for care, the Wellness Coordinator had a 45 minute video call with the staff at the previous assisted living facility who carefully described and demonstrated how to care for Mom. The move in went smoothly, but when we visited Mom that evening, we found her in soiled clothing trying to get onto the toilet. She had been pressing the call button, but there was no one to be found. When we finally found the aide, she stated that she was unable to get Mom and to the toilet and that there was no one to help. We assisted the aide in changing Mom and got her to bed hoping that this was an unusual event. We then received a call from the Wellness Coordinator stating that Laurel Woods could not provide care for my mother and that they were concerned for her safety. I asked if physical and occupational therapy could be engaged to help with the transition, but was told no. We decided to move Mom back to the facility where she had been well taken care of even though it is over 200 miles away. My wife and I visited multiple times a day until we could move Mom to ensure that she was safe. On the day she moved back, we found that the staff had left her in bed and the dining room was closed so she would not be able to get breakfast. We were very relieved to get her out and back to her previous home. She is now thriving there and getting the care she needs.

Food prep and service is terrible. The hot food gets served cold and the cold food gets served at room temp. Soup was not served to the tenants last night. They just put it out in a bowl and it was self serve. Nothing to keep the soup warm. Was just a container with a lid. Also an existing water heater leak from the 3rd floor was allowed to leak all the way to the 1st floor until it seeped up from seems in the floor. The wall and ceiling stains were just painted over. And if you look inside the closet with the water heater you can see the black soot in the walls. This should be tested for Black Mold.

I just can’t explain how much I love and appreciate the staff here. To be honest I wasn’t happy about putting my mother in a facility and it weighed heavily on my heart until I came here and saw for myself how amazing every single staff member is. I hope the staff realizes how important that is to the family of the residents. I simply can’t explain how it lifted my heart with so much joy. I am truly grateful to each and every one here and you all will forever hold a special place in my heart. I pray God will bless you ALL always. Thank you so much for being so great to the person I love most in this world. Mary “Jan” Evans, Connie Nodine daughter.

Krystal, Amanda & Paula were wonderful throughout the entire admissions process. We had heard nothing but good reviews before admitting my mother recently, and Laurelwoods live(s) up to its reputation. The entire staff is friendly, helpful, supportive, etc. and my mother loves the food! The residents also are very friendly and inviting, my mother has made friends quickly and is settling in nicely. I can't thank everyone at Laurelwoods enough for providing such a lovely community. God bless you all for what you do day after day .....

This is a place that feels like home. I love being on the side of a little mountain at the beginning of the Blue Ridge. The rooms are nice sized, lots of light. I love my third floor apartment, which is literally in the treetops. The staff here is caring and go the extra mile. The maintenance and housekeeping staffs are very warm and friendly. They are accommodating. I like that this community is small and everyone is friendly. It’s just great to live here!!!