LINDENCOURT WAUKESHA

Went there for a delivery. The nurse in the dining room was one of the rudest people I have ever encountered!! After delivering my package, I couldn't exit the facility. I went back to the rude nurse to ask her how I could get out. She looked me dead in the eye and said she had to let me out. Ok. I get it. No movement from miss rude. I asked her if she could let me out!! She took her sweet ads time. She had to find a card, etc.... it took almost 10 minutes for miss rude to come back with the card. If she was this rude to a delivery person, I can't even imagine how she must be to those residents!! Awful woman!!

Absolutely do not recommend. The rooms are nice and well-appointed (vs. Kensington, where my grandfather had previously been, but where he received better care), but that is the only positive (though my grandfather said he liked the food). However, the level of care in the so-called 'memory' ward was non-existent. When I would visit him during the 2 or so hours each time, no one came by to check on him. I once found him sitting in his door, looking for someone to bring him a box of tissues, because his nose was running profusely. I had to go to the section next door because no one was in his area. Another time, we found him without pants and with a still soiled bed, hours after he had been gotten up. Another time, his door was shut, the temperature was in the upper 80s, and he was sweating so badly, his clothes were soaked all the way through. Things periodically went "missing" and, even despite multiple attempts to follow up with staff, only a jacket was returned (after over a month) -- still missing: clothes, a hand-knit afghan, and sheets. Terrible care despite looking so nice. At least at Kensington, people looked in on him frequently. Proceed with extreme caution and expect to look out for your loved one yourself. Consider putting a camera in the room to track where your loved one's items go, too.

2 minutes agoNEW The facility promises a low sodium diet, however, the staff repeatedly served potato chips, salted popcorn and other foods that should not be part of a low sodium diet. This caused water retention, severe swelling and weeping water through a sore on my grandmother’s leg. The cardiologist gave verbal orders to adjust her water pill but did not believe she needed to go to the hospital. However, the Director of nursing insisted she been sent to the hospital with the full plan to not allow my grandmother to return. They said she requires too much nursing care because she needed big band-aids changed on her weeping legs caused by the facility’s inability to maintain my grandmother’s low sodium diet. The hospital found no medical emergency and discharged her back to the facility where we found out she was removed from the computer and the a note left that my grandmother was not to return….to her home….without proper 30 days notice. After the staff calling several levels of management they eventually let her back in “for the weekend.” Absolutely revolting how they are treating a 96 year old woman.

Linden Court sent my grandma to the hospital against her doctors orders. They did not admit her so I brought her back to the facility. They told me she was on a do not return list and were not going to take her back. No one in the family was notified of this. They just sent her to the hospital hoping she would be admitted and would not teturn

It's a great place at the beginning. Your loved one needs to be in the middle stages of Dementia/ Alzheimer's. But once they actually need REAL CARE, and as you know this is a progressive disease, they will send you packing. Don't be incontinent or require help to eat. That's a no no. Enjoy your short stay.