MAGNOLIA OF MILLBRAE

This place is extremely expensive for poor service. The staff don’t follow the rules set in place to protect the residents. Most residents lack awareness and their families aren’t watching closely. While the staff are personable, they struggle to deliver on multiple fronts. Electricity goes out, WiFi never works (forgetting calling Grandma or her watching a movie), windows/carpets are dirty, dining room food is cold. This place is better than most but far from perfect. Hoping this review brings to light gaps in service and brings improvements.

The Magnolia is a wonderful place to call home. I know 3 people who have each chosen to live at the Magnolia for different reasons and each of them were very satisfied with their choice and decision for a variety of reasons. The Management and staff are respectful, efficient and pleasant. The facilities and amenities are wonderful and of high quality. And the building and residences are impeccably maintained. Nothing in any of the front entry lobby or other common areas looked tired or run down. Everything was clean, fresh and smart looking and above all, the air smelled very fresh and clean. Walking in the front door, I felt like I was walking into a relaxing cruise ship ready to set sail, the residents all are upbeat, polite and very friendly I was also impressed at how everyone dresses here. It’s nothing fancy but, all the residents look smartly dressed and put together. And the dining room reminded me of eating on a cruise ship where everyone is happy to be there. The serving staff is among the best, they are very accommodating and personal and they make a habit of knowing each person by name. Very impressive But of greatest note is the way the staff and administration work together in a coordinated fashion. It’s a round the clock operation that runs with the precision of a NASCAR pit team, everybody knows their task and it all comes together very well. If I could convince my mom to move here, it would happen tomorrow but for now as a widow she still believes she’s fine in her 5 bedroom house! I know…crazy. Hopefully someday I can convince her the Magnolia would be a great option for her too.

I researched 10 different senior communities before choosing The Magnolia of Millbrae. I chose it for my father primarily because everyone I have met who works there is very kind and caring. There is low turnover among the staff. Many on the senior leadership team have been there over 10 years. The facility is about 25 years old, but it looks much newer and the apartments are larger than most of the others that I saw. The food is also a highlight. They have a new menu for every meal and the food is well prepared. My father has been there only three weeks, but he is acclimating very well and has made a couple new friends.

My mom lived at the Magnolia for about 13 years and it was a great experience. My mom really enjoyed it for her entire time, and didn't have any real complaints about any aspect of it. The quality of the facility was very high -- they keep it in great shape and it's a very pleasant place to be. The food is good -- and that's really important in a retirement facility. And most important by far, is the care of the residents from the staff and the executive team. From the top to the bottom of the organization, everyone at the Magnolia really cares about the residents. The care my mom received was consistently very good -- and at any time I could reach out to the Executive Director and other senior level folks and they were very responsive. I highly recommend the Magnolia to people ready to make a move to a retirement community, and their families who care about them.

My sister just moved into The Magnolia of Millbrae and I am totally impressed with every aspect of the facility. What really stands out is the quality, kindness, and professionalism of the staff. It is such a relief for me to see that a member of my family is getting the care they need at such a high level, and in such a beautiful facility. Everything at The Magnolia is so well thought out and perfectly executed. I know that it takes quite a lot of planning, organization, and dedication to provide an independent and assisted living community that is first class in every way. The apartments are well designed and well appointed, and the common areas are akin to what you would find in a luxury hotel. The food is absolutely incredible in the quality, variety, and healthy nature of the each entree, and the dining room staff is second to none. The Magnolia always feels like home, and there is always a friendly face, a helping hand and a caring heart from every staff member, who has the needs of the residents as their top priority. Thanks to everyone at The Magnolia for taking such great care of my sister and giving her such a wonderful new home.