Marquis Tualatin Assisted Living

My mother has been at the Marquis for a few years and I just wanted to get on to let folks know how happy we are with the care she receives there. She turned 100 years old in October! I believe that Marquis Tualatin Assisted Living should get some credit for that. All of the caregivers have been wonderful through the years. Our family has developed good relationships with the staff and they actually feel like an extended family. Simply put, my mom is surrounded by love. They don't just take care of Mom they take care of her with love. The caregivers are there for all the right reasons and I believe only very special people can do what they do. Also, the precautions that were followed through the pandemic were amazing. Director, Kylie, sailed the ship through the stormy waters with grace and determination. During the shut down the Marquis made all kind of creative arrangements for us to be able to communicate with our loved ones. We started using zoom every night with Mom. Her family and friends get on with her and the caregivers take the time every evening to set the zoom up so we all see her daily. Even though we can visit now...we still keep up the family zoom get-togethers. Mom's kids enjoy seeing each other as well! We appreciate the folks at the Marquis for creating such a beautiful last chapter of our mother's life. Thank you all!! Mia

Although this Marquis is beautiful to look at, we found it was inept at caring for our mother in so many ways. After one month, we moved her back home and arranged for daily care giver visits instead. 1-My mother had fallen at home and did not want to go down one floor to the dining room. After realizing the staff was so poorly trained that they often delivered cold meals to her studio without utensils and napkins (there’s a health violation there somewhere), I called a Marquis official and was actually told that — are you ready for the exact quote — “We’re not equipped to provide hot meals to residents in their rooms”. I told them to visit any hospital in the country and they would find meals being delivered in rolling warmer cabinets. 2-Although a call button was given her to wear as a neckless and she was promised (in my presence) someone would always be there within 15 minutes, the wait time was most often 30 minutes to never. 3-When I removed her from the place, I was given her medications on different bubble-pack cards, bundled in a plain rubber band with the period of the day for them to be administered written by hand on the top card only. This was such a haphazard way of organizing resident medication I almost laughed if it hadn’t been so serious. I subsequently marked each card so my brother wouldn’t accidentally shuffle them around when he gave mom her meds at home. 4-A week later, when mom went for a checkup from her physician, it was discovered that the bubble-pack cards were already shuffled when I received them and, because of this, she had been getting twice too much of one type of medication and not enough of another. We can only speculate how long she had been receiving the wrong dosage while at the Marquis. 5-After her doctor visit, we learned from another source the Marquis was required send a nurse to her home to ensure her environment was safe and to do some medical checks to make sure she was thriving. That nurse never showed up. These and other issues led me to postulate that the staff at the Marquis was poorly trained and poorly motivated. This is a “perfect storm” for a 92 year old woman with physical limitations and developing dementia.

Although this Marquis is beautiful to look at, we found it was inept at caring for our mother in so many ways. After one month, we moved her back home and arranged for daily care giver visits instead. 1-My mother had fallen at home and did not want to go down one floor to the dining room. After realizing the staff was so poorly trained that they often delivered cold meals to her studio without utensils and napkins (there’s a health violation there somewhere), I called a Marquis official and was actually told that — are you ready for the exact quote — “We’re not equipped to provide hot meals to residents in their rooms”. I told them to visit any hospital in the country and they would find meals being delivered in rolling warmer cabinets. 2-Although a call button was given her to wear as a neckless and she was promised (in my presence) someone would always be there within 15 minutes, the wait time was most often 30 minutes to never. 3-When I removed her from the place, I was given her medications on different bubble-pack cards, bundled in a plain rubber band with the period of the day for them to be administered written by hand on the top card only. This was such a haphazard way of organizing resident medication I almost laughed if it hadn’t been so serious. I subsequently marked each card so my brother wouldn’t accidentally shuffle them around when he gave mom her meds at home. 4-A week later, when mom went for a checkup from her physician, it was discovered that the bubble-pack cards were already shuffled when I received them and, because of this, she had been getting twice too much of one type of medication and not enough of another. We can only speculate how long she had been receiving the wrong dosage while at the Marquis. 5-After her doctor visit, we learned from another source the Marquis was required send a nurse to her home to ensure her environment was safe and to do some medical checks to make sure she was thriving. That nurse never showed up. These and other issues led me to postulate that the staff at the Marquis was poorly trained and poorly motivated. This is a “perfect storm” for a 92 year old woman with physical limitations and developing dementia.

I recently moved my mother into Marquis Tualatin Assisted Living, and she is extremely happy with her new living arrangement. She enjoys the staff, the other residents, and many of the activities they offer. She is happy to go on outings with the residents to do a little shopping and pick up some things she needs. They did an excellent job of helping us set up new Doctors for her as well. Sure, there are nitpicking things that aren't perfect, but I am confident that she is well taken care of.

I recently moved my mother into Marquis Tualatin Assisted Living, and she is extremely happy with her new living arrangement. She enjoys the staff, the other residents, and many of the activities they offer. She is happy to go on outings with the residents to do a little shopping and pick up some things she needs. They did an excellent job of helping us set up new Doctors for her as well. Sure, there are nitpicking things that aren't perfect, but I am confident that she is well taken care of.