MILESTONE SENIOR LIVING MARKET ST

They made promises regarding care, meals, facilities, and financials that they did not keep. When you visit, it is common to press the buzzer and still wait 5 minutes to be let in, even though there is someone in the office adjacent to the doors. She doesn't get up to answer the door. Grilled cheese and potato chips is not a fit meal for dinner. Once a week (maybe) is not frequent enough to clean an elderly person's bathroom. The nurse should be, at the bare minimum, verbally checking on residents daily. If the staff spent less time on their phones and more time engaging with the people in their care, I guess that would be nice. I was unable to locate a nurse on the weekend. Why would you house a temporary recovery patient in the memory care unit? There's not one resident in that space that can hold a conversation. Get every detail in writing before you bring your loved one here. Some good individuals but I wouldn't return here.

I went on a tour of Milestone Senior Living Cross Plains with Jennifer Purdy this week. She was amazing from the beginning of the tour to the end. Got to know the family, really listened to their needs/concerns, and addressed all the families questions. She was fantastic and followed up with things right away to set up respite for the spouse. Thank you Jennifer!!

I love my apartment here at Milestone. The staff has been very caring, professional and friendly. They have a difficult job dealing with those of us loosing more and more of our independence, our ability to take care of ourselves and do all the simple things we took for granted. I know myself it makes me sad and I really have to work with myself to keep a positive attitude. Feeling very thankful to have had Milestone found for me and to be settled in. Thanks to you all for being so kind.

I have seen a major improvement in Milestone Cross Plains ever since Tess, the director of Milestone, took over. There have been many positive changes. The residents seem to be much happier.

There has been a great positive change in Milestone of Cross Plains. Change such as management, care level and the staff as well. The residents are extremely happy with the activity director and all she has done to keep the residents involved. Kelly has done so much for the new Montessori program that has rolled out.