MIRAGE MANOR HOME CARE

My maternal and paternal grandparents for the past few years (approximately 8 years) have been in and out of this facility due to deteriorating health conditions. This facility has become like family and almost a second home with the number of visits we have frequented this place. Our family has complete trust in the staffs capability to care for the sick and elderly and attend to my Korean speaking grandparents. I write this review from someone experienced in healthcare settings and understand the requirements of standard of care for each patient. I assume everyone has different encounters with the staff and will have differing opinions. My experience so far has been quite positive. I will not judge a facility based on one or two bad experiences but on a long term consistent care that has shown through action. My grandparents have always improved greatly before discharge and that shows their determination to aid the patient into the path of recovery. Food: Mostly Korean food, taste varies depending on the menu. The menu is posted by the kitchen wall so I am able to see what my grandparents will be having. Snacks and coffee are given in between meals. Parking: sufficient, it does get packed during late morning and lunch and street parking is advised. I visit after work so I have never had trouble finding a spot. Cleanliness: Fairly Decent. Yes, there are signs of wear and tear but OSHA standards are visible. Activities: there is an activity room and there is a set schedule with events throughout the day. My paternal grandmother enjoys bingo, word search, and singing along to hymn songs. Religion: Different churches from different denominations come by and do worship and readings. Our family being catholic appreciate Sunday mass provided by the local church. Physical Therapy: PT is done regularly depending on the set schedule, it has allowed my grandmother to get up after a severe back surgery. The curriculum and PT staff are quite excellent and notable strength of this facility. My grandmother whines about doing sets but they keep encouraging her at her own pace. Hair cut: a volunteer comes in and cuts patients hair. Quite thankful to take care of my grandmother's messy bed hair. Seeing how my grandparents have complete faith in the facility gave us a peace of mind, they never once complained about their stay. And that is why we keep bringing them back to Sun Mar. It's a place for the sick and elderly to recover so that they may go back home with their loved ones.

My mom's health condition is a roller coaster but the amazing quality of care at Sun Mar is remarkably consistent and dependable. They are always at or near capacity, which tells me two things: 1) their patient to caregiver/nurse ratios are lower than most similar facilities (closer personal attention, love), and 2) communities who already know about Sun Mar make sure their loved ones (and the loved ones of friends) go here when they need help. If you are lucky to secure a spot here, your loved one will be in excellent hands. Jun, Andy, Lucy/Julie, Michael, and the activities director always were outstanding and after multiple stays, they have somehow elevated their care and service for my mom and me. The new social worker Ann is super sweet and helpful. Even the quality of food has gotten better! This place is the best hands-down, and the entire staff are life-savers (quite literally).

I don't post reviews, but I had to share my experience with Sun Mar Nursing so that everyone can see just how amazing they are. My mom stayed at Sun Mar from August to September 2024, and from the moment we walked in until the day she was discharged, she was treated with kindness, respect, and exceptional care. A special thank you to Andy, June, and Julie, you were all incredibly supportive and went above and beyond to make sure my mom was comfortable and well taken care of. Even though my mom doesn't speak English fluently, the staff made sure she was always understood and cared for. Despite not being Asian and the facility primarily serving Asian cuisine, the dietitian team took the extra step to accommodate her dietary needs, even ordering special items just to help her stay healthy. That level of dedication and thoughtfulness meant the world to us! What also stood out was the office personnel, "June, Julie, and Andy", who would regularly check in on my mom just to see if she needed anything. That extra level of care and attention reassured us that she was truly in good hands. Every nurse who helped my mom, I wish I could remember all their names, was kind, patient, and attentive. The physical therapy team( Daisy, Mike, Jasper, Christine, one more PT that can't remember her name) were also incredible, helping her recover quickly with their encouragement and expertise. Even if you are not from the Asian community, Sun Mar Nursing will still make you feel welcomed and cared for. They treat every patient with the same high level of compassion and dedication. I highly recommend them to anyone in need of quality nursing care. Thank you again, June, Julie, Andy, and the entire Sun Mar team. My mom and I are beyond grateful for everything you did to help her regain her strength and return to her normal life. Your kindness and dedication will never be forgotten!

To this day, I firmly believe Sun Mar saved my mom's life. Jun and Andy are awesome guys, and they are knowledgeable with excellent communication skills. They also have a big heart for each and every one patient. Shyla is the kindest social worker you will ever meet. She never stops to look out for patients' safety, specific care, and financial/insurance implications, even after discharge! Head nurse Lucy is on top of everything and somehow balances everyone's needs with a personal, compassionate touch. Michael the director of rehab is engaged, transparent, and carries great positive energy. The activities director is super sweet and does an outstanding job. The culture at Sun Mar is like a family. Not everything is perfect but I would entrust my loved ones' lives with the Sun Mar team any day of the week. Thanks guys, will never forget what you did for my mom. Keep up the incredible things you're doing for those in need!

I truly cannot say enough great things about this place. My mom had a back surgery and needed full care/rehab after her surgery. Living far away in another state, it was a tough decision trying to select the best rehab nursing facility. Thank goodness we made this choice. I read the reviews. Even though one of the reviews said that they only take Korean, it is simply not true, as we are not Korean. I called them, Shanon was very professional and super inviting. The whole staff welcomed my mom with such warmth, accommodation and hospitality. They checked on her quite often to make sure that she is enjoying her stay, the food was to her liking. my mom enjoyed the food there. The rehab staff are super! Facility is Very clean, and very responsive. Overall, absolutely excellent nursing facility. Thank you Sun Mar nursing home for taking good care of my mom and putting my mind to ease while I am thousands of miles away :)