Morningside of Madison

My Aunt has lived at The Neighborhood for a year. She loves it and I never have to worry about her. The nurses and staff always keep me up to date on how she is doing. The Activities Director always has something going on. I feel at home when I come by. You can't ask for more than that.

The staff is very helpful and sensitive to the needs of my sister. I get notified if there is ever an unexpected occurrence that I should be aware of. The assistants there are phenomenal and always of good spirits. I would highly recommend to anyone seeking a place to reside their loved one.

My brothers & I placed our mother in the care of The Neighborhood at Madison in the late winter/early spring of 2024. My mother's illnesses and conditions were extensive and complicated. Nothing with her was easy. However, the staff of this assisted living facility tried their very best to give her care and attention, some of them even treated her as their own relative. My mother required constant reassurance & comfort and oh so much more that the staff here provided with a willing attitude. They would personally text or call me when they had concerns so that I could make decisions or come when necessary. They were also very supportive when I couldn't be there at times due to work. My mother was 40 years older than I plus she had cancer which means got "old" very quickly. I was with her as much as possible and always a phone call away. My mother's care took the effort of many friends, family, the staff, and myself because she was constantly in pain and she was scared. Also, she was never diagnosed properly until a month before she died despite constant doctor's visits, so we never knew what to think. The people at this facility helped me navigate through this extremely rough time in a way that I would not have expected and my family & I greatly appreciate it. Several members of the staff at The Neighborhood at Madison, especially Amy, were kind and supportive up to and even after the day my mom died from her ailments a little over 6 months after she came to live here. They helped make my mom's last few months joyful as they could be.

How many stars can you give to a facility that literally helped me save the lives of my 90 year old parents ? The staff at the neighborhood are unlike anything you will find in corporate America. They truly care about the well being of each resident as well as their family members. When you sign on you become a member of a community that cares for each other and supports each other. It has been an amazing experience with amazing community members. It was probably the most difficult decision I have had to make in my lifetime but it has also been one of the best decisions I have made. Every service that I have needed for my folks over the past months The Neighborhood has provided: A physician that comes every Tuesday to see to my folks as needed. An on-site Beauty salon in which you never have to worry about missing an appointment because they come and get you. Transportation to and from medical facilities. They make sure my folks are up, and dressed and ready to go. They help them to the transportation vehicle, drive them to the facility, take them into the facility and in my folks case they have waited for them, then transport them back to The neighborhood and got them settled back into their room. Danaka provides three nutritious hot meals every day and when my folks could not make it down to the dining room the meals were delivered to their room. They make sure my folks get their meds and it is an amazing and efficient process. When I had to take my father to Birmingham for a medical procedure, the Dr. submitted an e-script to Guardian Pharmacy at 10am when my Dad and I returned home at 8pm his meds were waiting for him. Once a week my folks room gets serious cleaning - sweeping and moping the floors, etc. - but every day the garbage is removed, the frig is cleaned and they make every effort to pick up and tidy the room. Their laundry is done once a week. They put out a basket of dirty cloths one night and it is returned the next day clean. They also go to the extra effort of putting my folks clothes back in their closet. They change their linens once a week and as needed because accidents happen. They help my folks bathing twice a week and the staff are courteous, kind and respectful of my folks privacy and their desire to do as much as they can themselves. My folks wear a pendant which allows them to call for assistance 24 hrs a day. They can call for help for any reason at any time and the staff is ALWAYS right there with a smile. When my mom lost the controller for her bed, the staff came quickly and located it. Melinda is a fabulous activity director and she has planned activities for every thing imaginable. Robbie the facility manager helped us move the furniture into my folks room and has fixed/repaired any issue that has come along with their apartment. The nurses and med-tech are always there to answer any question or concern about my folks health. They go the extra mile to help my folks in an way that is needed. The staff is not only there for my parents but for me as well. Educating and helping me to understand how to best help my folks and what to expect. I have learned so much on this journey from so many staff members. I am grateful to be a member of this community. I am in awe of the care my parents have received and how much they have improved, physically, mentally and emotionally. I do not worry about my folks anymore, I know they are being cared for and I know the staff will call me if anything comes up.

My mother moved in to Morningside of Madison in August 2018. She has been very happy with the care and genuine kindness of the staff at Morningside. She has made many new friends and has many activities that she participates in every day. This is the third facility that my mother has lived in in the last three years, so I do have other assisted-living facilities to compare. Morningside is the best hands down. The chef does an amazing job providing delicious balanced meals three times a day, seven days a week . The director Sammi is top notch. She is always available and willing to help in anyway. The rest of the administration staff and the nursing. team and the activities director and the maintenance staff all do a fine job. They are all working together as a team. We are very thankful that we found Morningside of Madison for my mother at this time in her life when she needed a little assistance. Jacqueline Campbell