NEW HAVEN ASSISTED LIVING OF WYLIE, LLC

Both of my parents have lived at New Haven in Wylie. Three years ago my father lived in the Memory Care side. Recently my mother lived in the Assisted Living side. The care they both received was wonderful. The director, the chefs, the caregivers , and the program coordinator were all involved in the wellbeing of both my parents. I felt confident in the care they received and knew they were being loved on when I couldn’t be with them.

My Mom has called New Haven her home for 11 months and absolutely adores the staff. The director has taken on my Mom’s personal issues (like going to pick up Rx when I was out of town). The activities director celebrates every holiday and makes my Mom feel well loved. The cooking staff has meetings with the residents to make sure food is to their liking. The nursing/meds staff helps keep her multiple Rx managed and delivered with love. In my Mom’s words…”I love it here!”

We moved my mother-in-law into New Haven in May. The facility is very nice with only 16 rooms which we liked because of the individual personal care each one receives. The new manager, Yasheca is doing a great job. We are especially fond of Kinyata who keeps everyone smiling and Karen one of the nurses who takes such good care of our loved ones.

My loved one was in New Haven when Yashica, Elizabeth and other wonderful staff were there. It is my understanding that Yashica & Elizabeth have returned. I cannot say enough wonderful things about how much they care for the residents as well as the staff. Their leadership & care at New Haven is what families look for when making these difficult decisions for our precious loved ones. They are available anytime you have questions and truly are in this role because they care, and that is what I was looking for. I am beyond thrilled to hear they are both back at New Haven!!

My dad was diagnosed with Dementia 3 years ago. His behavior continued to be more aggressive. The siblings decided that it was best to find a memory care facility that would know better how to manage him. So I began looking for one in the area. I spent several hours on the phone setting up appointments to visit different facilities. New Haven was the only one who could meet with me that day. Stephanie answered the phone and told me to come on over for a tour. She was so kind and never acted like it was a bother to answer all my questions. I left New Haven and called her back to admit dad. She waited on me to return. We did the paperwork and admitted dad the next week. This was the best decision I ever made! Stephanie was so patient and caring. The care givers have become part of our family! The way they take care of the residents is amazing! Most of the days the residents are a handful, but because of the love of their jobs, they are so patient and kind! It is a pleasure to see them everyday. I would highly recommend New Haven to anyone having to make the difficult decision of having to place a family member. Jan