NEWCASTLE PLACE

My father was in rehab here and it was a horrible experience. The people that work there don’t really care about the residents. My father was supposed to be transported to dialysis two times a week and they messed up not one but two Saturdays in a row not sending him with the lift he needed to get into the chair for dialysis. The dialysis place was only 10 minutes away From Newcastle, so you think they would go back and get what they needed so he could get the medical care that was required. But instead, they let him sit there for hours until they could swing back and bring him back to their facility without having had dialysis. The fact that this happened a second Saturday in a row was completely unacceptable. Not only were we not able to get a baseline for two days a week dialysis, my father needed to step up and be on three times a week dialysis now. Thank goodness, we found a place in Oak Creek that actually cares about its residents. They are personable and treat residents there like people.

I recently spent a week at my mother's home at Newcastle Place (IL). As in past visits, Marion, who works at the front desk was pleasant, responsive and informative. She rebooted my mom's television and put in a work order for a new cable box for her second bedroom. We were very appreciative of her immediate response. Rick, in maintenance, was wonderfully efficient at resolving plumbing issues within the apartment. Keith, in Food Services, was attentive to the needs of diners. Additionally, he actively sought feedback regarding the food, the service, and the dining experience. The main dining room food was excellent and served at the perfect temperature. The dining staff worked expediently despite being noticeably understaffed. I look forward to my next visit to Newcastle, a welcoming home where camaraderie is shared throughout the community.

I was recently in the Newcastle Rehab facility after a major orthopedic surgery. The care I received was outstanding. Everyone, including the physical and occupational therapists, nursing staff, social service, and other associates, were apt to accommodate my needs. The variety and taste of food was first-rate. I have seen all kinds of hospitals and nursing facilities in my almost 50-year carrier as a surgeon, including 35 years developing trauma surgery in two of Toledo's -Level 1 Trauma Centers. I had a very pleasant stay with a quick recovery facilitated by the care team. The care I received was beyond my expectations. In my humble experience, Newcastle treats its patients like a big family. ~ Om P Sharma MD, FACS Retired Trauma Surgeon

I am pleased to share a little about our family's positive experience with Newcastle Place. Newcastle Place and the entire staff made such a positive impact on our mom's life after our dad passed. The sense of community, all the activities (particularly the pool), the great care, the great food (believe it or not!) all combined to be such a positive thing for our mom as she began to adjust and then even thrive as the months and years went by. The facilities are great and the people even better. We had such a feeling of relief knowing our mom was in such a great, safe caring place.

My family is amazed by the wonderful staff at Newcastle! Welcoming, thoughtful, genuine, creative, understanding, and having a great sense of humor are characteristics that seem to apply to every staff member we meet. Thank you Newcastle staff for making my parent's transition from their beloved home of 45 years to their next great adventure so smooth!