NOBLE HOUSE RETIREMENT OF JACKSONVILLE, LLC

People are allowed to play personal Bluetooth speakers in the dining room, making meals hard to enjoy. Other residents arguing adds to the chaos, which makes the whole experience unpleasant at best. I would say, reconsider, if you or a loved one are planning to come here. After living here for a while, I discovered that they have bed bugs. I have been bitten numerous times, as has my roommate. All they do is spray the bugs with bug spray, and wash the linens and that is all they do about it. Many residents are now complaining about them and I am adding pictures of bed bugs, in my bed on this review. They don't give you enough money out of your check each month to last for any amount of time. And one of the nurses scared me so badly, yelling into my room, unannounced, while I was in the bathroom that I dropped one of my phones in the toilet and the administration is refusing to replace it. Their nurse was responsible for this loss; it should not have occured. Some of the residents here are absolutely filthy and don't bathe or change their clothes. It's no wonder they have bed bugs. There is not any milk served, except for the occasional bowl of cereal, ever, and the food, overall, is pitiful! The menus the state inspectors see are not what is served, at all. There are no fresh fruit or fresh vegetables served, regularly. There might be an occasional slice of orange, but everything else comes out of a can. Breakfast is a waste of time! The latest foolishness and crookedness of the administrator is that they now have the cleaning staff preparing meals,on certain days. I don't know about anyone else, but I don't want the person who scrubs my toilet, plating my lunch! Now that's cheap!! I would not want anyone I know to deal with the nasty conditions of this place or most of the residents. They seem allergic to soap and water.

My sister is there, and for a place that is not outrageously expensive, we have no problems. Every time I visit, I ask at least five people if they like living there. In every instance, they tell me, “yes”. My sister requires extra care, and they give it. They have a movie room and a game room, a large cafeteria with tables where people go each day, vending machines , a little library and lots of spaces where people meet. People can go sit outside under a covered patio. The facilities could be upgraded and the furniture is shabby. Yes, it sometimes has a pee smell. It did today, but we have been there when it did not. Today was a holiday. An extra treat was when we wheeled her outside, one of the residents plays a guitar and serenaded us for an hour.(He played my favorite song.) And each time I have visited, it has been the same staff. Otherwise, it is a friendly place in which to work.. I always ask my sister if she likes it there, and every time she tells me ,”oh yes”, with a smile on her face.That to me is the most important thing so I overlook shabbiness.

Absolutely the worst place the urine smell . Never have I gone there and haven’t seen any pillows or blankets on the beds. One of the saddest things I have ever witnessed.Something really needs to be done . They need to be check in on by law. Not a clean place at all the pictures they have on line . Gotta be pictures from the day they opened nice and New certainly far far from that now.Does anyone deserve to live like this anyone? Do any of these pictures look like the ones the owner posted ? Ask your self would you want to live here when you’re unable to care for yourself? I know I don’t? I Pray to God I can do something about this. 🥲 oh no soap no shampoo no toothpaste. Come on people these are human beings not animals.🤬🤬🤬

I don't know where else to turn with what I experienced today but here. I've never heard of your establishment and never intended to run into it. All I can do is share my experience with you in hopes that someone does the right thing and maybe others don't get treated this way in the future. On my way home from work today while sitting at a stop light I noticed a very old women in a robe, sitting in a wheelchair, struggling to try and pull herself through a convenience store parking lot with her feet, she didn't appear to be able to move the chair with her arms. It was starting to rain. I pulled in to the parking lot and asked her if she was okay, if she needed help. She told me she wasn't okay and needed help. I asked her where she lived, she said Noble House assisted living. I asked her if there was anyone I could call to come get her. She said no, they won't do that. I called Noble House and got an answering service. The lady on the phone said she could leave a message but couldn't get in touch with anyone to help. I decided to ask the elderly lady if she would like me to drive her to Noble House, if she could get in my car. She said yes please. Got her in my car, folded her wheelchair and put it in my trunk. When we arrived at Noble House there were 4 Noble House employees wearing scrubs sitting outside the front door talking. I struggled to get the elderly lady out of my car and get the wheelchair aligned properly, after several minutes of trying I finally said to the group "any of you guys work here?". I was immediately verbally attacked by the group, they said we all work here and we can here the sarcasm in your voice. I'm sure there was some sarcasm in my voice as I have no idea why none of them immediately came to help me get one of their residents out of my car and to safety. The larger lady, who seemed to be the one in charge said "she does this all the time and she could have made it back by herself". I did it didn't look like she could make it back, she was 4 blocks away and it raining. They told me I must have been "a weird guy for picking her up" and then yelled at the old lady that hey have told her not to deal with strangers. I was then told to leave immediately, as I got in my car and put my seatbelt on one of the younger girls accused me of "flipping them the bird" the lady in charge corrected her and said that I didn't, which I hadn't. Finally the Lady that seemed to be in charge said "bye, you need to leave, oh and thank you". I told her that was all you needed to say the whole time. I told them "I don't know what's wrong with you people, I was just trying to make sure an old lady was safe. I gave the name of your resident, that I drove home to your answering service, you can verify with them. The behavior by your associates was disgusting, it is very troubling to know that they are caring for the elderly that can't care for themselves.

I've been a resident at noble house since last year. I want to start off by saying thank you to all the care staff and the staff period helping me with my meds, if I need them with anything they are right there to lend me a hand. This place helps with my laundry, food and the rooms are comfortable. If I need transportation to an appointment the office will book the ride. if i need an appt scheduled someone in the office will schedule it. The care staff has a lot of patience and will work with you. I do recommend noble to anyone that needs somewhere to stay but also is trying to better their health.