North Pines Assisted Living Facility, Inc.

As a delegating nurse who has visited many assisted living facilities in Maryland, I can confidently say that North Pines stands out as one of the best. The owner, Colleen, is deeply involved in the day-to-day operations and goes above and beyond to ensure the facility is always updated and beautifully maintained. Her dedication to creating a welcoming and comfortable environment for the residents is evident in every detail. The manager, Jackie, is incredibly diligent in overseeing resident care. She takes the time to understand each individual’s unique needs, ensuring that both the small and larger tasks are always met. The staff is attentive, compassionate, and truly dedicated to providing quality care. Staff training is also a top priority at North Pines, ensuring that safe medication administration and care practices are always followed, giving families peace of mind. Additionally, residents enjoy a range of daily activities that enrich their lives, making North Pines feel like more than just a facility — it feels like home. I highly recommend North Pines to anyone seeking a loving and supportive home for their loved ones. The commitment to care, staff training, and the overall environment makes it a top choice for families.

We were so lucky to find North Pines tucked away in the heart of Manchester and I can’t say enough great things about this facility. Making the decision to put our loved one in an ALF was a difficult and overwhelming decision for us to make. We were apprehensive, nervous, and felt an extreme amount of guilt. However, all of our worries quickly changed after witnessing the quality of care the staff provided. From management to personnel, their patience, compassion, understanding, attentiveness, and empathy for all their residents was exemplary. It was heartwarming to watch each resident be treated with such dignity and respect. I was most impressed with the personalized care given to our family member and extra measures implemented when her health began to decline. Staff worked diligently with hospice to provide superlative end-of-life care. The facility was always clean and the common areas afford an opportunity for socialization and companionship. An added benefit is the intimate, homelike setting. The facility is beautifully decorated for holidays and each resident is recognized and celebrated on their birthday. We are forever grateful to North Pines and every single staff member who cared as much for our loved one as we do. We are blessed to have North Pines as a pillar of the community.

I have been extremely happy with my mom being a resident at North Pines. She moved in this past July after major surgery and processing dementia. She has received consistent high quality care and attention from everyone from the staff, doctors, and owner. I couldn't be more pleased with how well she has been cared for. The facility itself is very clean and adapted to suite all of the residents needs. The winter holiday party was a blast!!!

In September 2024, I transitioned my 65-year-old husband to Assisted Living. It was the most difficult decision I have ever made in my life. In 2020, my husband of only 13 years was diagnosed with early on set dementia and aphasia. Think Bruce Willis. Even with a caregiver four days a week for seven hours a day while I was at work, I realized my husband needed more care. Through Johns Hopkins and its affiliations, I was introduced to North Pines Assisted Living. As soon as I visited North Pines and met the owner, Colleen and manager, Jackie and other staff, I was confident that they would provide the care that my husband deserved. The house is bright, cheerful, and immaculate. It is beautifully decorated for the seasons inside and out. The meals are homemade, nutritious and yummy. The staff celebrates birthdays and each holiday with personalized gifts, treats and festivities. The staff is kind, capable and very caring. The medical support is tuned in to my husband’s needs. My husband requires lots of assistance and attention; I was extremely concerned that his challenges would be too overwhelming for the caregivers at North Pines. Colleen and Jackie not only comforted me; they assured me that my husband would receive the care necessary to keep him safe and content. Not only did they keep their promise with regard to caring for my husband, they surpassed my expectations. In discussions with family members of other residents who are familiar with other facilities that are nationally known, they have shared with me that the care and personalized attention is unique to North Pines. While I miss terribly the man that I married, I know in my heart that the man that my husband has become could not be in a better place. I sleep better knowing my husband is loved and cared for by the staff at North Pines Assisted Living. Thank you for helping us. Sherry

We chose North Pines for our mother because of the proximity to the rest of the family and the caring nature that was expressed. She was hesitant at first, but was calling it home within a week. She received constant care with compassion and understanding throughout her stay. My Mom passed in March of this year and her last wish was to be out of the hospital and back home at North Pines. They watched over her and made her completely comfortable for her final days. Our family could not be more thankful for the entire staff and all the care she received from North Pines!!