Oak Hill Living Center

Please be cautious. Rebecca was a pleasure to work with and was kind and helpful throughout the initial process. However, our experience with management was very disappointing. After completing the evaluation and paying the $5,000 community fee, our family decided not to move forward with Oak Hill. We had not signed any contracts or paperwork, and no services had been provided. Despite this, management stated the fee was nonrefundable and declined to issue any refund. This was extremely disappointing and concerning. Families making decisions about assisted living are often under emotional and financial stress, and transparency is incredibly important. I hope the community will reconsider how these situations are handled in the future.

It's really hard to find a good and safe assisted living facility. I looked up facilities on the NC DHSR site to try to find ones with fewer than average violations, then called around based on that. Our family felt so lucky to find Oak Hill. The quality of care was excellent - the staff were all kind to my dad, patient, and connected with him warmly as a person. Their communication with me as a family member was exemplary - super professional and empathetic - they kept me up to date on any needs and made me feel like it was always ok to reach out. On top of all this, it was more affordable than other options, especially with a shared room (which turned out to be a nicer option for my dad anyway - he liked having a roommate). Oak Hill also coordinated care well with me around doctor's visits and ultimately hospice. I have enormous respect and admiration for the staff. I'm glad he was able to live his last year in such a nice place where he liked the people and the food and felt taken care of. The staff was also super compassionate, fair and helpful in terms of how they handled my dad's passing and the logistics of clearing out his room. At a time that I feared there'd be nowhere nice that we could afford, our experience with Oak Hill was a true blessing.

From my experience, I can say that it's extremely difficult to find assisted living that can meet the personal expectations we all have when care is needed for a loved one. Nothing can replace home, but I believe Oak Hill is the next best thing! Oak Hill not only met my expectations, they EXCEEDED them! From the initial phone call to the tour of the facility, admission day, and each day forward, this place has gone above and beyond! My mother was well taken care of in every way possible. Rebecca (in admissions) was there for me and my family every time I needed her. The entire staff was phenomenal! Every concern that I ever had was promptly addressed (shout out to Alex)! Staff here has felt more like family than anything else. The facility is extremely clean and well maintained. My brother, a chef with over 20 years of experience in healthcare food services, stated that the food selection and quality doesn't get better than Oak Hill. I think that's saying a lot. If you are in need of assisted living, there is no need to look any further than Oak Hill.

As a former medical social worker turned private healthcare advocate, I was very impressed when I toured Oak Hill with the spouse of a potential patient. At the tour+interview, they demonstrated depth of knowledge about their facility, the population they serve, and operational efficiencies. My patient and the spouse were treated with grace and dignity at all times. I was always greeted at the door by friendly staff. The facility is clean, well maintained, and exceptionally well staffed. Oak Hill - thank you for taking such good care of the patient I sent to you.

So impressed with this community. The residents are taken care of so well and the staff members treat them like family. The residents have a lot of say in the activities they want, which has been great. They have a lot of things for the residents to do, like garden club, exercise classes, game nights, parties, etc. The courtyards and property are absolutely beautiful with plenty of space for residents to walk or spend time outdoors. Oak Hill is definitely a hidden gem for anyone looking for assisted living in the Triangle.