ORCHARD PARK OF KYLE

Tina and Kim are very friendly, professional, and knowledgeable! They gave my husband and I a tour of their facility which felt very comfortable and inviting. There were specific areas for their residents to sit and interact with each other as well as a beautiful courtyard, which we were told is a favorite place for a lot of the residents.

Moving my dad from in home care to full time memory care was one of the hardest and most emotional decisions my family has ever had to make and Tina and the team at Orchard Park of Kyle took exceptional care of us during the transition process. The community is well cared for and the staff is tenured, professional and kind. We know my dad will be in very capable and caring hands.

My mom and dad lived here 1 1/2 years. Management appears to care about your family, however, their need for profit surpasses the care once your resident has moved in. Orchard Park is a For-Profit assisted living community. I am for bussinesses. However, you will see management does not hide their priority is making a profit for their owners and shareholders. Management is not able to balance out business along with expressing the importance of their residents. For-profit facilities have a stronger focus on the bottom line, which may lead to lower staffing levels and poor dining experiences. Orchard Parks on site management goal to generate profit for investors and shareholders is emphasized by their focus of photo shoots, commercials, Monday staff meetings when management is not avaliable to residents or family. They even close out residents schedueled activity spaces and plug in videos in other spaces (when remembered) to assure their meetings are a priority. I know staff meetings and communication are important. Management seems to forget that their "offiice" is many persons home. OP is Amaccountable to a board of directors and shareholders. The communities celebrations for residents are around the facilities 100% capacity versus residents "come to a meet and greet to get to know your neighbors". Management has incentive to cut costs, which effects staffing ratio, care quality and dining experience. In 1 1/2 years, they went through four Office Managers and over four "chefs". I cannot even begin to express the difficulty in dealing with that many Office Managers and in consistancies. When Mom and Dad first moved in there were more than 1/2 of the rooms unoccupied. By the time they moved out, the facility was 100% occupied and there had not been an increase in Caregivers. It was a weekly battle to assure their laundry was done AND returned to them. In addition to keeping up with where their laundry was at, getting their linens changed once a week was next to impossible. They have systems in place for the Caregivers to go into the computer and note the completion of showers etc. We experienced these activities being checked off and not actually occurring. It is usually due to your resident "not being able to remember" according to staff. We installed a camera and were able to see the showering etc. Not happening and being marked that it had. Food quantity and quality was affected with these issues. Watered down juices or sometimes no choices. No refills on drinks offered. If a resident can find someone to request a refill, butter, jelly etc. Staff was very unhappy while serving and made it uncomfortable. The place settings often consist of using a serving spoon to eat with. This can be difficult for eldery to navigate. In conclusion, there is not a balance of running a business and remembering managements Office is quiet a few persons forever home.

We have been very pleased with the care at Orchard Park. There are so many amazing people who make it all happen like Tina and Stephanie. The PT (Pepe) and PA (Olivia) that work with OP are amazing as well. Mother always brags about how wonderful the food is also. There are also so many fun activities offered.

It is never easy when you have to move a loved to memory care, however, with the help of Tina and the staff at Orchard Park, they helped make the transition easier for our family. Ava, Gina and Seefo were amazing with her while she was transitioning from the assisted living portion to the memory care. We weren't sure how our mom would do in memory care, but with her Alzheimer's progressing, it has turned out to be a much better fit for her. Lori, Chris and Dariius have been good with her too. So far the staff has been very accommodating for our family and we appreciate it.