PACIFICA SENIOR LIVING OF PALM BEACH

Very caring staff members, super clean place feels like home from when we fist walked in my aunt will certainly feel at home when she arrives.

I toured The Cottages while exploring memory care for my grandmother, and I was so impressed. The staff are warm, attentive, and genuinely caring. The community feels safe, uplifting, and beautifully maintained, with engaging activities and incredible food. The activities look amazing which is the most important thing to us. Every week they explore new chic ice creams shops in the Palm Beaches, go on waterfront picnics, stroll along Flagler, tour the animal shelters and zoo, all in September. There is something to do all day. I left feeling confident this is a place where my grandmother could truly thrive.

I’m the niece of a current resident at The Cottages, and I just have to say, changes they made, they need to keep it going forever, My sister and I am so happy. Since the new management took over, it’s like the entire place has woken up. The Executive Director, Kevin is phenomenal. All my friends there say the same thing he’s everywhere. He walks the buildings, checks in personally, and if he ever misses a call, he returns it within minutes. I don’t know how he does it, but e is so dedicated. Even more impressive is the team he brought with him. You can feel the changes, it culture, the staff is upbeat, and seems genuinely happy to be there. That energy rubs off on the residents too. And now, the food? Let me tell you: unbelievable. We went from “meh” to “can I come here for dinner?” All fresh, all homemade. My aunt’s been bragging about the meals like she’s dining at a boutique bistro. It’s seriously that good. She has memory, and knows what good food is. The activities are non-stop and so thoughtfully planned. Whether it’s art, music, trivia, or themed events, there's always something going on. And the volunteers? God bless them. They bring so much love and light into the place, it feels like a true community. They still need to work some updates, thankfully the roofs are fixed. They say more is coming. My aunt doesn't have a million dollars, and finding a community we could afford and is still great was not easy. The care has always been great, but now it is all great. I am hopeful this team sticks around for the long haul. Good work! Grateful nieces, Myers/Guard Family

Please be aware of their predatory financial practices. Unfortunately having to deal with something a year and a half after my father left the facility. Also, corporate has a practice to not contact/reply back to any residents or their families (found out from an insider). It’s understood that they will say “we will call you back” but don’t ever call back. They actually do this as a standard of practice. If you call Pacifica and ask for a corporate number they will not give you one :). Try to call and express concern about anything and you will see! Hoping other families are aware. Also when I called to get help at the local office they claimed my father was never there. So, obviously their paperwork/tracking system is not up to date! Families be warned and please protect yourselves.

My sister and I visited several places for mom. I wasn’t really excited about any. I didn’t get that happy feeling…until we went to Pacifica. Loved the people that work there, all of them. Samantha is also Great! The cottages are so nice . It gives that home feeling.The gardens are beautiful with nice patios .But then , we picked her room and started bringing her things in. The people that live there were coming in and introducing themselves, they were all so sweet. They told us they love living there. I knew then my mom was going to be happy there. After she moves in and is there for a while , I will update how all is going. Thank you Pacifica . Debby and Susan