PACIFICA SENIOR LIVING PEORIA

We had a tour of the Cottages 2 days after Christmas. Alexandria, our tour guide, greeted us promptly at our tour time. She was knowledgeable and spent a long time answering all of our questions. The campus looked beautiful with all the fall colors. We toured 2 of the cottages and saw residents engaged in activities at both. All of the staff greeted us as we walked through. One of the residents allowed us to tour her room as the Cottages are currently fully booked. The room we visited was a private, not shared room. Although small, it was a nice room with a view of the courtyard. The campus is fully enclosed with fencing with secure / locked gates. The residents and staff all looked happy.

Such a wonderful setting for our loved one to make her new home. Everything looks so homey & clean. Excited to start this new relationship with The Cottages. 😊

We are extremely grateful with how well the staff at the Cottages take care of my mother. They communicate very well with any concerns and the experience has been very helpful for everyone. I highly recommend.

The staff seem nice at this place and it is very clean. I really did not like the director Erin. She was very a rude person, from our first meeting she was heartless and treated me like I had done something wrong. My family is going through a lot and Erins behavior just made it harder. Everyone else was wonderful and kind. Erin made the experience harder than it needed to be. Wasn’t helpful or kind. Edited after their response: Right I definitely agree it’s not possible to get along with everyone but as someone with customer service experience Erin did not exercise her ability to show her customer service. There was no reason for her to treat customers the way she did. I don’t need her to like me but I do expect her to have some respect and act accordingly in being respectful. Her rude behavior was not called for and she needs to keep her negativity at the door when dealing with customers. I shouldn’t have to experience her bad mood just because not everyone can get along.

I’ve been very concerned about the environment at Pacifica Senior Living due to the behavior of the management, particularly the manager working on 1/6/25. I’ve witnessed rudeness and disrespect toward employees, which creates a tense and unwelcoming atmosphere. This is not the kind of environment I want for my grandmother, as it raises concerns about the quality of care and overall morale. I’m now considering moving her to a facility where staff are treated with respect, fostering a more positive and caring community for residents. I hope these issues are addressed promptly to improve the experience for everyone.