PACIFICA SENIOR LIVING UNION CITY

Refused to pay Flooring vendor amount of $15,000 for second floor hallway flooring project, has been two years. Do not trust this company for your elderly time, they uses the cheapest materials as possible to "scam" customers, even then they still refuse to basic labor. They are going to receive a letter from my attorney very soon. See you in court.

Love my new home! It warm, cozy, and special. Staff here is wonderful. I have never met, such dedicated, and kind staff like these. It seems like all work together, to create a safe, warm environment. It feels like home here. Residents have also made me feel welcome. It’s also convenient, that although I am an independent, ai can partake of the dining experience. Thanks so much! Sincerely, Lydia Castaneda

Tristan Reyes ensured the entire process was seamless. His patience, kindness, and prompt communication made everything effortless. He is truly a pleasure to work with.

I just toured Alvarado-Niles Senior Living yesterday. I wasn’t surprised at all. The place is exactly like the virtual tour. The folks I met were awesome, especially Tristan, very professional and courteous. I am hard of hearing but I have keen olfactory sense. The place smells clean and nice. I look forward to respite care there.

I will not make this a lengthy review, though I find it extremely "Alarming" that this facility located in Union City CA., has a rating of 4 Stars. BLUF: If you truly care and value your loved one; do your research and find a service that will assist you in finding a reputable facility and BYPASS this one. One Positive ONLY!! -Medtech's though not nurses, do the "Best" they can. Negative: High attrition rate of Director, Management and accounting terminations, promoted lack of Communication to family members that such changes occured. Accounting Dept lost several checks and invoked a late fee to the tune "THOUSANDS of dollars $$ they are Inept." Cost transparency towards "level of care does not exist," this organization will continually upcharge the tenants by again thousands. Picture's speak for themselves, we moved our loved one out on the immediate, and let the new director know of our "disdain for this facility". Update in response to PSL comment as of 18 Feb 2025: Please note "I'm not a previous employee, nor under any pseudonym name, " Nor am I a Net "Bully. I'am a "direct family member" that voiced a true and transparent report on your Union City California facility, concerning your Management, and the excessive lack of accountability and assumption of any responsibility to correct the as stated "Negative" concerns. So we can agree. "Yes" do your research accordingly.