PEPPER TREE ASSISTED LIVING

My experience with this facility was really great my grandmother had a great experience she always tell me how she's well feed and engage in fun activties. All big thanks to their wonderful staffs and to Marilyn that put much effort in this and to make sure that everything runs well.

Although the reputation of this facility seems bad I would like to say that my experience here is just wonderful. My grandma is always smiling and tells me how much she likes the place. I see that the care staff is always looking after her and other residents. I haven’t had any bad experiences and I hope I never do. The activities they have always keeps my grandmother busy. Her happiness is my happiness. Thank you all so much! Truly means a lot. Also a big shout out to the administrator (Marhlyn Sapugay). She always makes sure that everything is in order. If there is a slight inconvenience she makes sure to quickly fix the little problem. Thank you so much Marhlyn.

This was the perfect place for my aunt. She had no living relatives close to her and we knew it would not be much longer that she would be able to stay with us. It was just too expensive to hire full-time caregivers so she could still stay at home. We tried for a few weeks, but we didn't always get the same care givers and when they did show up, they would chat among themselves but didn't engage with my aunt. We chose Pepper Tree because it offered companionship and was small enough that the ratio of caregivers to residents was more than adequate. My aunt was happy to engage with other residents closer to her age and could relate better to her life experiences as an actress in Los Angeles. My aunt passed and she was not alone. I feel so grateful and blessed for the wonderful care she received at this beautiful facility. And reading the other reviews, I understand from personal experience how death can cause us so much grief that we are quick to blame others.

PepperTree has the most professionally run atmosphere I’ve witnessed in an RCFE I’ve been in the industry for almost a decade and seen a lot! This assisted living home, because of Stephanie and her staff, is a jewel. They uphold the highest standards. The entire staff is well trained and conscientious. I’ve been to the home many times and at all hours of the day and night for various reasons. Each time I’m present I see focused attention and sincere compassion for the residents living there. I also read ongoing reviews and compliments sent directly from families - past and present…each one gives PepperTree a Gold Star ⭐️. PepperTree is spotless and super cozy. In addition to exemplary staff involvement PepperTree has the gift of spacious outdoor decks and walkways equipped with comfortable tables, benches and chairs throughout. If you’re a gardener you’d be jealous of the workable gardens and flower beds that surround the landscape area. All of this provides safe and healthy social interaction for family and friends to enjoy with their loved ones. The overall environment is comfortable and welcoming. Residents are safe, cared for and catered to. I pray that one day my own mother might be privy to enjoy such a stimulating happy home.

This is a place where you need to be high functioning. If you’re looking for a room, a distracted babysitter, and 3 meals a day then you’ll be ok. But that’s where the care ends based off of my experience. Pepper Tree took my Grandma into their care knowing that she was on hospice. They also knew that their staff was incapable of taking care of a hospice patient without completely relying on hospice itself to come the facility every day. Certain staff members at Pepper Tree were very cold, unreliable, and had my family not have stayed with her during her last couple of days, I’m convinced they would’ve left my dying grandmother alone for hours on end. They make you feel like all they care about is filling a room and making money. I pray that no one has to go through the stress and havoc of what my family did during my Grandma’s last days. The owner was out of town and not responsive during her last days, only communicating through text message and brief phone calls when it was convenient for her. They told us to hire one of their off-duty employees (and pay her hourly) to ensure that someone could check on her every hour and then also sent us a bill for a finders fee for $8000 a week after my Grandma passed away. I could go into a lot more detail about what my family went through, so please reach out if you want more information. If you want support, assurance, and great care during someone’s last days, do not come here. Considering most people who go into this housing situation will eventually need high- level care, this place didn’t provide anything more than a room for my Grandma during her last days.