Powell Valley Assisted Living Community

God bless the staff that work there. They did an outstanding job with our mom. She spent two years at Powell Valley Memory Care and the staff treated her with dignity, love, and friendship. She passed away, with our family around her last week. All the staff came in paid their respects, shed tears, told stories and expressed real fondness for our mom. When we had to transport her remains, the staff lined the halls to say goodbye.

We are absolutely thrilled with our experience at Powell Valley Living. From the moment we toured the community, it was clear this is a place that truly cares—about dignity, comfort, and quality of life. The grounds are beautiful, peaceful, and well maintained with lovely landscaping, sunrooms, a gazebo, and inviting outdoor spaces. Inside, every common area—from the library and lounges to the dining room—is warm, welcoming, and clean. The staff consistently exceed expectations. They are compassionate, professional, and genuinely caring. They take time to know each resident and treat them with respect and kindness. The team always goes above and beyond to ensure everyone feels safe, comfortable, and well cared for—not just physically, but emotionally too. The care itself is excellent—helpful, attentive, always available when needed. The assisted living and memory care programs are well thought out, and there are wonderful social and activity options. From meals prepared with care to special events, everything is done with a focus on enriching the residents’ lives. It’s obvious the leadership and staff believe in what they do, and it shows in how happy and well treated the residents are. If you’re looking for an assisted living or memory care community that balances high-quality care, beautiful surroundings, and a respectful, family-oriented atmosphere, you really can’t go wrong with Powell Valley Living. We are grateful to have found this special place.

We are absolutely thrilled with our experience at Powell Valley Living. From the moment we toured the community, it was clear this is a place that truly cares—about dignity, comfort, and quality of life. The grounds are beautiful, peaceful, and well maintained with lovely landscaping, sunrooms, a gazebo, and inviting outdoor spaces. Inside, every common area—from the library and lounges to the dining room—is warm, welcoming, and clean. The staff consistently exceed expectations. They are compassionate, professional, and genuinely caring. They take time to know each resident and treat them with respect and kindness. The team always goes above and beyond to ensure everyone feels safe, comfortable, and well cared for—not just physically, but emotionally too. The care itself is excellent—helpful, attentive, always available when needed. The assisted living and memory care programs are well thought out, and there are wonderful social and activity options. From meals prepared with care to special events, everything is done with a focus on enriching the residents’ lives. It’s obvious the leadership and staff believe in what they do, and it shows in how happy and well treated the residents are. If you’re looking for an assisted living or memory care community that balances high-quality care, beautiful surroundings, and a respectful, family-oriented atmosphere, you really can’t go wrong with Powell Valley Living. We are grateful to have found this special place.

Review of Powell Valley Assisted Living (Not Memory Care) Our family placed my sister at Powell Valley Assisted Living after she suffered a debilitating stroke in 2022. We chose this facility because it appeared clean and professional, and we were told there would be medical oversight. Unfortunately, what we experienced over the next couple of years was deeply upsetting and unacceptable. To be clear, this review is about Powell Valley Assisted Living only. We had no experience with the Memory Care Community, which is located in a separate building. We were initially told there was a doctor on staff, but that turned out to be misleading. The person overseeing medical matters had a doctorate, but he was not a licensed medical doctor. He refused to manage my sister's critical prescriptions-especially her long-term oxycodone for severe pain-and insisted her outside physician handle it, despite her being in their care full time. Medication management was consistently poor. There were repeated delays and missed doses. At one point, her medication was even stolen, and there was no accountability. Staff turnover was high, and untrained employees were training new hires. Medication changes from hospice were not being communicated, or faxes were ignored-once simply because there was no paper in the machine and no one noticed. Even when she was placed on hospice, the disorganization continued. Staff were confused about how often she could receive her pain medication. I had to call hospice myself and stand there on speaker phone to get clarity. Watching someone you love suffer in pain while staff delay care is devastating. Other issues included: - Personal belongings went missing, including six of her dresses. - Her laundry was mixed up with other residents' clothes. - Food quality declined sharply depending on who was cooking-at times, it was unrecognizable. - At the end of her life, when she could no longer feed herself, we were never informed-and she was left without help. One day I raised concern about the fact that her medications were not being given on time, and I asked if anyone was overseeing this. The staff member's response was, "We can't really do that-we have over 90 residents we give meds to." That kind of response summed up the lack of oversight and accountability we experienced throughout her stay. Families place loved ones in assisted living facilities hoping for compassionate, consistent care and peace of mind. But without constant family oversight, your loved one at Powell Valley Assisted Living may not receive the care they need-or deserve. I would not recommend this facility to anyone. -Christine

Review of Powell Valley Assisted Living (Not Memory Care) Our family placed my sister at Powell Valley Assisted Living after she suffered a debilitating stroke in 2022. We chose this facility because it appeared clean and professional, and we were told there would be medical oversight. Unfortunately, what we experienced over the next couple of years was deeply upsetting and unacceptable. To be clear, this review is about Powell Valley Assisted Living only. We had no experience with the Memory Care Community, which is located in a separate building. We were initially told there was a doctor on staff, but that turned out to be misleading. The person overseeing medical matters had a doctorate, but he was not a licensed medical doctor. He refused to manage my sister's critical prescriptions-especially her long-term oxycodone for severe pain-and insisted her outside physician handle it, despite her being in their care full time. Medication management was consistently poor. There were repeated delays and missed doses. At one point, her medication was even stolen, and there was no accountability. Staff turnover was high, and untrained employees were training new hires. Medication changes from hospice were not being communicated, or faxes were ignored-once simply because there was no paper in the machine and no one noticed. Even when she was placed on hospice, the disorganization continued. Staff were confused about how often she could receive her pain medication. I had to call hospice myself and stand there on speaker phone to get clarity. Watching someone you love suffer in pain while staff delay care is devastating. Other issues included: - Personal belongings went missing, including six of her dresses. - Her laundry was mixed up with other residents' clothes. - Food quality declined sharply depending on who was cooking-at times, it was unrecognizable. - At the end of her life, when she could no longer feed herself, we were never informed-and she was left without help. One day I raised concern about the fact that her medications were not being given on time, and I asked if anyone was overseeing this. The staff member's response was, "We can't really do that-we have over 90 residents we give meds to." That kind of response summed up the lack of oversight and accountability we experienced throughout her stay. Families place loved ones in assisted living facilities hoping for compassionate, consistent care and peace of mind. But without constant family oversight, your loved one at Powell Valley Assisted Living may not receive the care they need-or deserve. I would not recommend this facility to anyone. -Christine