Prestige Senior Living Arbor Place

Early in 2022, we were faced with moving our mom out of her home of 28 years. A difficult task even in the most ordinary of circumstances. When our initial choice didn't match the needs of our mom, as she required care on a full time basis rather than on an independent living basis, we were faced with finding an assisted living facility remotely. Myself and her son live in the UK and the other sibling taking responsibility for her care lives out of state. With the help of an agency, we all met remotely on zoom with four facilities and Arbor Place came top of the list - because it met various criteria we were looking for but also because their ethos is "we like to treat our residents like you would like to treat your own mom and dad". After the zoom call, we had a follow-up meeting and went through care packages - the result of which we came out with a cost effective well managed option. Then within a week our loved one was moved into Arbor Place. There were a few integration issues which are to be expected when your mom is 86 years old and has health issues. But now having travelled to the States to visit her and see Arbor Place in person, we have absolutely no doubt we as a family made the 100pc right choice. She has a beautiful spacious one bed apartment, access to 3 substantial meals per day in a very nice dining area, housekeeping of a high standard - the room smelt so fresh and clean every time we visited - and kind, caring staff with access to medical teams as required. The communal areas/lounges are clean and welcoming. It is very much a family environment with the personal touch. Erica, the director, has transformed the facility into one to be proud of. Special mention to Ken McLean who we dealt with in the initial stages and who continues to offer support to us from a distance.

Early in 2022, we were faced with moving our mom out of her home of 28 years. A difficult task even in the most ordinary of circumstances. When our initial choice didn't match the needs of our mom, as she required care on a full time basis rather than on an independent living basis, we were faced with finding an assisted living facility remotely. Myself and her son live in the UK and the other sibling taking responsibility for her care lives out of state. With the help of an agency, we all met remotely on zoom with four facilities and Arbor Place came top of the list - because it met various criteria we were looking for but also because their ethos is "we like to treat our residents like you would like to treat your own mom and dad". After the zoom call, we had a follow-up meeting and went through care packages - the result of which we came out with a cost effective well managed option. Then within a week our loved one was moved into Arbor Place. There were a few integration issues which are to be expected when your mom is 86 years old and has health issues. But now having travelled to the States to visit her and see Arbor Place in person, we have absolutely no doubt we as a family made the 100pc right choice. She has a beautiful spacious one bed apartment, access to 3 substantial meals per day in a very nice dining area, housekeeping of a high standard - the room smelt so fresh and clean every time we visited - and kind, caring staff with access to medical teams as required. The communal areas/lounges are clean and welcoming. It is very much a family environment with the personal touch. Erica, the director, has transformed the facility into one to be proud of. Special mention to Ken McLean who we dealt with in the initial stages and who continues to offer support to us from a distance.

My mom had been my dads primary care giver for years as my dad has mild dementia and can not deal with cooking, cleaning, etc.. I live in Colorado and so when my mom became ill unexpectedly and then passed I had to find someone quickly to look after my father. Denise at the Arbor Place was amazing. I can not begin to say how much him and his staff helped not only my father to get through this hard time, but they also provided me with much needed help and support. We could not have done it without Denise and his entire staff. I am moving my dad from Oregon to Colorado so he can be closer to me and the hardest thing about the move is the uncertainty if his new place here will be as good as the Arbor Place. Thank you for everything.

My mom had been my dads primary care giver for years as my dad has mild dementia and can not deal with cooking, cleaning, etc.. I live in Colorado and so when my mom became ill unexpectedly and then passed I had to find someone quickly to look after my father. Denise at the Arbor Place was amazing. I can not begin to say how much him and his staff helped not only my father to get through this hard time, but they also provided me with much needed help and support. We could not have done it without Denise and his entire staff. I am moving my dad from Oregon to Colorado so he can be closer to me and the hardest thing about the move is the uncertainty if his new place here will be as good as the Arbor Place. Thank you for everything.

Most of the staff at Arbor Place were always very kind. For the most part the care was good. It could have been a more pleasant and comfortable transition for my father if they had taken more time to explain how things worked (shower days, laundry days etc) when he first moved there. He needed more direct explanation and some time to adjust. It would also have helped to include a family member in the orientation process. Most older people do not comprehend like they did when they were younger. Hopefully, for future residents, they will reinvent their orientation process. My biggest complaint is the lack of cleanliness. My father's apartment was cleaned once a week even if he had an "accident" in the bathroom. If the "accident" happened on the day after cleaning day then it remained dirty until the next scheduled cleaning day. When it was cleaned it was only quickly wiped down and nothing was moved from around the bathroom sink. When we moved him out after he passed there was lots of nasty green stuff around the sink. The toilet had urine and other "drips" down the outside of the toilet bowl which remained there for weeks. The bathroom floor and walls remained dirty. When my father came home from the hospital the bathroom remained uncleaned for over a week. He was bed bound and not using the bathroom but we had 24/7 caregivers there who chose not to use it because of the filth. To me, this is more than just a dirty bathroom but a safety issue. There were other cleanliness issues in the building as well. The food is not good. I tried to like it and encouraged my father to give it a chance because I know that food complaints are typically an issue in retirement homes. But, it really is not nutritious and not good. I'm sure food issues change frequently with changes in staff. All in all, I am hard pressed to recommend Arbor Place. As I said, the staff was always friendly and when I stated my concerns they were happy to listen and acted understanding and apologetic but nothing seemed to change. I would say if you aren't concerned about the food or cleanliness (or If your parent is able to do his/her own cleaning) then by all means consider it.