PROVIDENCE PLACE

My experience with The Providence Place has been truly wonderful. The caregivers are patient and kind, and communication with us is consistent and transparent. The home itself feels welcoming and comfortable rather than institutional. The food is also very good, meals are well-prepared, and balanced. We are very grateful for the level of care and dignity they provide.

I am delighted to say that Providence Place had exceeded our expectations, the care provided to our mom/ grandmother has been excelent, professional and gracefully provided. We are so glad that my mom was given the chance to receive their services. We were very reluctant to transfer mom out of her home, but since this happened more than a year already, the experience has been positive all around. As a nurse myself, I know that the care provided by all Providence Place employees is from their heart and using all their great skills. I strongly recommend this place for a love one needing twenty four hours care.

Providence Place is a wonderful facility and is taking great care of my father. Catherine and her staff are caring, compassionate, attentive, friendly, and take the utmost care of their patients. We receive daily updates, photos, and videos of my father from the staff and it is great to see him happily participating in events. My father has dementia and his emotions had him labeled as a difficult patient at previous facilities. Providence Place has brought out the best in him! He is now active, smiling, and happy! It warms my family’s heart to see this. We are so grateful and appreciative of Catherine and the caring staff at Providence Place and highly recommend them.

Providence Place is a loving place. We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband’s caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband’s main caregivers at PP, Pia and Saul, are outstanding – loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as “bowling,” balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, “The residents feel better this way.” It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables – no protein! My husband declined. He also became very dehydrated. At Providence Place, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don’t have to oversee things. We trust the staff to do their jobs. It is a big relief!

It's been a little over a year since we made the tough decision to move my mother from a home care environment to a care facility that could better meet the needs of my mother's very advanced dementia -- I say tough because we've all heard about horrible stories related to elder care facilities. Providence Place, however, worked out to be the best decision we could have ever made. The facility is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with dementia's cruel toll on the mind and body. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear and upfront. The caregiver to resident ratio is good; it feels like one big family. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting. And a special thanks to Catherine, the Health and Wellness Director at Providence. She is so empathetic and understanding of the situation. As to mom, she seems to enjoy the added stimulation of being around other people. Onward!