Province Place of Maryview

My father paid for a full month for my mom to stay here while she was dying. She was not given pain medications when she asked for them & she was suffering greatly from having multiple strokes & a injured leg. They let her lay their for hours until my family threw a fit for them to give her meds because she was crying. She passed about 15 minutes after she finally got her meds. She was in so much pain she could not pass peacefully because of these people that don't pay attention to their patients. Another complaint is this company owes my father a refund for 28 days & he has been given the run around on a refund since February about this. I've been calling on the phone & yesterday they told me they would have a answer for me today. Today I am told the manager is out until May 1st & I have to call back then. I'm sick of being given the run around by you people. Give William Westfall back his money!! You did a stop payment on one check & told him you would issue another & still HAVE NOT done so.

Karolwood Gardens in Portsmouth has hard working, dedicated staff loving on our elderly family members day in and day out. It’s definitely hard work but you can tell they love it. From the top with Rachel you have great leadership, Joann in activities engaging the residents, Farron taking care of the building, Miranda keeping it clean, Mike putting out great food, all the way to Latoya with a smile to greet you. Definitely a great crew and a value for the money. Keep up the great work

On Sunday I arrived here at 9am. Upon arrival and trying to be buzzed in, it looked like a ghost town. I called the emergency line on the door still no answer! I had to wait over 30 minutes for someone to finally stroll by and open the door. Absolutely ridiculous! They need to hire someone to work the front desk. It’s not fair to the residents that live here when nurses, family, friends etc. are just trying to come visit them.