Redmond Heights Senior Living

I have been in the healthcare business for over 20 years and found myself on Medicaid and in Redmond Heights. These are the worst conditions worst food worst nursing staff member it’s just horrible. Stay away! There are some good caregivers actually awesome caregivers but it’s 50-50 percent I know that when you’re on Medicaid, your choices are a few this Assisted living or an adult family home personally now I’m trying to find a good adult family home. But I’m stuck here till then and having to deal with sitting in feces for hours at a time choose this decision wisely. I didn’t have a choice and I wish I did because I wouldn’t have come here.

I have been in the healthcare business for over 20 years and found myself on Medicaid and in Redmond Heights. These are the worst conditions worst food worst nursing staff member it’s just horrible. Stay away! There are some good caregivers actually awesome caregivers but it’s 50-50 percent I know that when you’re on Medicaid, your choices are a few this Assisted living or an adult family home personally now I’m trying to find a good adult family home. But I’m stuck here till then and having to deal with sitting in feces for hours at a time choose this decision wisely. I didn’t have a choice and I wish I did because I wouldn’t have come here.

The nurses and support staff here are amazing, great people, they do good work and really care about their people. Al, the maintenance guy is the best I've met. The food is terrible, and clearly no money is put into that. The office staff are incompetent and lack any level of communication. They miscommunicated several times on very basic things, like how much rent was due, creating panic that never existed. Did your level increase, costing more? They won't tell you. The residents complain constantly about their lack of care and nothing is done about it. Fire their managers/owners and replace them with AI, they can at least communicate.

The nurses and support staff here are amazing, great people, they do good work and really care about their people. Al, the maintenance guy is the best I've met. The food is terrible, and clearly no money is put into that. The office staff are incompetent and lack any level of communication. They miscommunicated several times on very basic things, like how much rent was due, creating panic that never existed. Did your level increase, costing more? They won't tell you. The residents complain constantly about their lack of care and nothing is done about it. Fire their managers/owners and replace them with AI, they can at least communicate.

So the move was positive. The rooms/apartments where exactly as presented in their online brochure and the staff are friendly and genuinely interested in the care of the residents here. They really care and it shows. The dining room, (communal), is large and roomy and set like a restaurant. The meals are plentiful with special orders encouraged. And the meals taste great. The chef cooks food with the same care he shows all of his "customers". All my experiences here at Redmond Heights, or home as I call it, have been overwhelmingly pleasant and easy. I really do recommend this place to anyone interested. This review once subtracted one⭐ because of a chronic WIFI issue. That issue has been resolved. However I'm maintaining a 4 ⭐ rating because of inconsistencies between what one is told verbally about billing and responsibilities for that bill and the forms filled out just after moving in. Be careful, the bill is your's..