Regency at Augusta

Everything about the Regency has been amazing! Their loving commitment to residents, their clean and beautiful community, their communications and the reliability are outstanding. I could not be happier with the compassion they give to their residents. The recommendations I received are true to form!

Had 2 family members that were there. If I could rate a negative stars rating I would. Don’t be deceived by the newness and beauty of the building and the sales people. One member was in memory care only to be left on her own not able to do for herself and isolated in her room unless they knew we were coming. The other member was upstairs and also isolated with her door closed so she wasn’t heard asking for help. Also witnessed another resident’s family member being told he could not enter the facility while his wife was calling him telling him she was very ill and needed help and no one on staff was helping her while he was standing at the door to have someone open for him. They said she was fine and he could not be allowed in to check on her because it was after hours. The commercials about chef prepared meals not true when my family members were there. They couldn’t keep staff in the kitchen so floor staff were preparing meals and some meals were unrecognizable. Our situation was they both needed safe places and care that we were not able to provide at home. We placed them there because we knew we needed help in caring for them. There is not a day that goes by that there is a profuse sense of regret for selecting Regency At Augusta to care for our family. But when there is a pandemic and no other facilities with available beds and this is being recommended by other health care providers and professionals you are hoping you’re making the right decisions.

Both of my parents moved to Regency at Augusta in April 2021. My dad is in assisted living and my mom resides in the memory care community. My dad and I love everything about Regency – beautiful décor, caring and attentive staff, nutritious and delicious food, and a wide variety of fun activities. The staff’s attention to detail and the quality care are the absolute best. Both of my parents are thriving, and it gives me peace of mind. Vickie and Karen made the move and transition so easy for all of us. Kayla is super organized and maintains a calm, welcoming environment during the daytime concierge desk hours. The nursing and direct care team are fabulous. The warm smiles and genuine care make Regency at Augusta a home and a family.

Making a decision about where you will receive the best assisted living care can be a difficult one. Regency at Augusta is not just a beautiful state of the art facility—the entire staff is outstanding. You have the best of all worlds with Regency—an absolutely gorgeous facility—fantastic food—amazing staff—and to top it off it is right across the street from Augusta Hospital! My mother and I have visited several assisted living facilities over the past few years and Regency at Augusta is a beautiful place to call HOME. My mom (who is 98) is sooooo happy she moved to Augusta this July!

I cannot thank Karen Pruitt and the other dedicated staff members at Regency at Augusta enough! They helped every step of the way as we transitioned my uncle to his beautiful new home at Regency. They truly were willing to do whatever they could to be supportive and make the process as stress- free as possible for my uncle and our family. Karen was willing to work around my busy work schedule by delivering paperwork to my home and even meeting us on her day off to finish up the needed paperwork. When we ran into difficulty arranging my uncle’s move-in, Karen and the staff arranged for my uncle to move into a furnished room until his belongings arrived. These are just two examples of the many ways the staff helped us transition our loved one to Regency at Augusta. However, the most meaningful thing to my uncle about Regency is their pet-friendly policy. This meant that he did not have to leave his beloved companion pet behind, and this has meant the world to him!