Residences At Deer Creek

Questionable sales tactics. On our tour we were led to believe an apartment would be opening soon--was told we came at the right time. Given the wait list situations in AL facilities, we acted fast and signed the waitlist agreement and paid the non-refundable $500. When we dropped off the agreement and deposit, we were told we'd receive a call in 7-10 days. Of course that did not happen. When I followed up it took three phones called and 1.5 weeks to talk to the sales representative. Again, told there was an apartment slotted for my mom--just waiting for the current resident to work through moving issues. Called again to inquire on status and told it was likely a unit would be available in a month or so. In the end we had to move on. My mother waisted $500. It's a shame they feel good about taking people's money. Maybe it's a nice place...if you ever get in.

If you are searching for a facility that puts the residence first, both in their Medical Needs as well as their daily living environment, then look no further, as the Residence at Deer Creek goes above and beyond in providing that level of care. I have had a sibling living there for the past 7 months. The quality of care from the Executive Staff, the Nurses and the remaining support staff has been outstanding Take the time to personally visit with the staff, take a tour of the facility and see all that they have to offer. You will not be disappointed !!!

Mom lived her final 21 months at Deer Creek in Memory Care. The nurses and staff were top notch, showing genuine love, care and patience for mom's entire stay. They helped with dressing, bathing, daily meds, eating, and getting in and out of a wheelchair and bed without ever showing frustration. Mom responded back with genuine appreciation in her heavy accented "Tank you, tank you!", and she enjoyed participating in group activities. In memory care, when visiting, you're often challenged whether to laugh or cry; the staff would always keep residents dealing with anxiety on any given day close by the nurses station to provided extra care. Low staff turnover and genuine empathy seemed to play a significant role to mom's ability to live her final years with dignity in a secure, safe environment. On behalf of my siblings and myself, thank you!

My mother lives here and requires extra assistance. The staff is very caring and attentive. The full-time CNA's are very good to her and help lift her spirits. The building and common areas are kept clean. The food and the food service team is excellent. The management team has always been responsive to mom’s needs and my requests. I wanted to surprise my mom with a little pizza party one day. The concierge went out of her way to ensure we had everything we needed. Mom was so happy.

My sister lived here. It was the very best choice for us. Every single department contributed to her excellent care and services. The kindness of the staff was immeasurable. The quick move in process was handled exceptionally well by the Executive Director and the Director of Nursing who coordinated everything with us and the hospital. When we arrived, everything was waiting for us and just perfect for my sister. The attention she got, the warmth and caring shown to her and our family will never be forgotten.