Richwoodidene OPCO, LLC

Very unprofessional if you call after 430. You receive a vm and are unable to speak to anyone..must be nice to have an 8-430 job in a nursing home.

My father was there for almost a year after a stroke. He wanted to go to a facility in the area where his friends are. His nurse was good. There are no other good things to say about Richwood. I got him out as soon as I saw how residents were treated. They are about taking your very hard earned money and giving back very little. It is a shame. They should not be in business for the purpose of making money by taking advantage of those who don’t know there are other options. Do NOT put a loved one in this facility.

I want to thank Amber for making it painless helping me to get my sister to Kentucky from Florida. The administration bent over backwards to give Karen and my family 11/2 years of spending time as a family instead of alone in Florida. For the nurses and the staff that cared for her were so personable and interested in her well being that I never worried if she was being cared for. Thank you for being the kind of place that treats you with respect to both patients and their families.

This place deserves 0 stars. My mom was here for only 3 weeks and in that time, lost a lot of weight and her baseline functioning severely declined. She has suffered several strokes and is unable to speak or walk. The staff never called or asked when I was there, how to communicate, what her baseline was, never discussed goals or got to know her. I didn’t even talk to a member of the therapy team until the day of discharge. They never came to the care plan meeting and never called to update me on progress… I guess because she was never progressing. I highly doubt she worked with therapy much at all. Every time I went to go visit, which was any hour of the day, she was just laying in bed. They never got to know her or learned how to communicate. They didn’t even turn on her TV. So she just laid there staring at a wall, listening to her roommate talk loudly. Now we have to start all over again to get her back to how she was. All nursing staff was agency, so it was someone new daily. Never again!!!! Don’t take your loved ones here.

I have the opportunity to tour Richwood Nursing & Rehab weekly. I find the Administrative staff including nursing leadership very responsive, very friendly, very professional. I love that the main dining room is near the entrance and I see lots of patients out enjoying the group meals and activities. Richwood is very clean and was remodeled recently. There seems to be a real family feel at the building. I know some of the administrative staff volunteer their time to take some of the patients out on special outings including fishing, to rock concerts, and do lots of other things to make life better for these patients. I attended a really fun fire-work show for the patients on July 4th this year. Great building!