ROCKY HOLLOW LODGE

We’ve had a great experience at Mercy house. The staff is kind, attentive, and truly cares about the residents. We really enjoy sitting in the courtyard as there is lots of trees and shade. It gives us peace of mind knowing our loved one is well taken care of here.

Mercy House has recently undergone a change in management & has improved tenfold over the last few months. You walk in & the atmosphere gives off positive vibes. The staff are always friendly & engaging with residents & are happy to help answer any questions or concerns that arise. It feels like a home away from a home, which is always a good thing. 10/10 would recommend to anyone.

As a nurse of 30 years, I have been in many long-term care and assisted living facilities and I’ve seen the good, the bad, and the ugly. When visiting Mercy house I was truly impressed! The building itself is clean and well-kept with a beautiful, shaded back yard and covered patio for all to enjoy. The atmosphere here is less facility and more like a home. I witnessed staff interactions with residents that were relaxed and light-hearted. Staff seemed familiar with the likes/dislikes of each person during lunch and provided for them accordingly. Caring for those with dementia, comes with its own set of challenges, and these folks do it effortlessly!

I have a loved one that is in Mercy House of Georgetown. That’s a beautiful place. Staff is great. Case managers are good and they really do care about their patients. I would recommend them to friends and families in the near future. Thanks for helping me with my loved one. I. Also want to give a. Warm shout out to Maddie and Trout we love you

When my mother arrived at Mercy House, she was experiencing cognitive decline due to dementia, but she was still fully functional in her mobility—able to walk, talk, and engage. After just 60 days, she is now heavily medicated, requires help walking, and has experienced a rapid and troubling decline. One of the more concerning issues is the lack of meaningful communication between staff and residents. Many staff members do not speak English fluently, which poses a serious challenge—especially for patients with dementia who depend on clear, familiar language and consistent verbal interaction to help maintain their cognitive function. Communication is not just a courtesy; it’s a vital part of their care and well-being. Additionally, the staff are not particularly welcoming or engaging, and the overall environment lacks warmth. Meals are not prepared on site and are of poor quality, further diminishing the standard of care. Overall, I am deeply concerned about the care my mother has received and the general conditions at Mercy House.