ROSECREST COMMUNITY RESIDENTIAL CARE

My grandmother was supposed to be here for 14 days, for inpatient rehabilitation, after an emergency surgery on her spine when she had a ruptured disc. Instead, she stayed here ONE night and then we opted to sign her out and take her home to receive care from there because truly, anything was better than this place. Thank God my aunt decided to stay with her on her first night there & was there to advocate for her...otherwise, she would have laid there suffering all night, shaking in pain, not able to empty her bladder or receive ANY type of care. Kelly was the only nice person at this facility and everyone else, all of the CNAs, were awful. I know CNAs are often overworked and under paid but there is absolutely zero excuse for literally yelling at my 83 year old grandmother & aunt, refused to give out any of HER medications (seems meds are often mishandled per other reviews, which should probably be looked into), refusing help to the restroom, refusing her ANY care at all, and my aunt was even questioned why she was getting water... I really feel for the patients that are here that maybe don't have family advocating for them and/or are more vulnerable & can't speak up or defend themselves. I don't and can't understand why these people would go into the medical field if they have no compassion! This older generation are the ones that put down the stepping stones for the life we live today. They are veterans that served our country, maybe they made your parent's wedding cake, or they maybe even worked in the medical field themselves & cared for your family members. They should be treated with the upmost care and respect, especially considering they are likely already struggling mentally with being away from their homes and their health not being what it once was. I remember when Rosecrest used to be one of the nicest facilities in Spartanburg but it has really gone downhill. I'm sure there are some other good people that work here, like Kelly, but if there was, it wasn't seen by us & a place is only as good as their weakest link. If you have loved ones here, please check on them!

If I could give negative stars I would. Do not send a loved one or your worst enemy to this rehab facility. They are understaffed and many staff seem either untrained or uncaring. There are bright spots of staff who truly seem to care. However those cannot make up for the serious deficiencies of the rest. Due to their indifference, my mother was allowed to sit in a chair for over 2 hours knowing she was unable to move with a cracked pelvis. She also had other underlying health conditions that they did not seem to consider in how much care she needed. They only cared about rehab and that was minimal given her other issues.

Have numerous issues with this facility. My father is a diabetic, he is constantly fed sugar. His wedding ring is missing and we have not been contacted by a supervisor now for several hours. Asked for a number to call I was shrugged of. I asked to have labs reviewed with us. They are withholding information which I suspect they never ran labs. So now I'm here on Google writing this nasty review to finally get some answers.

I would strongly advise against placing a loved one at Rosecrest Nursing Home. My grandfather was sent there only because he needed required physical therapy after suffering a stroke, and the care he received was unacceptable. They barely provided him with any physical therapy at all, which completely defeated the purpose of him being there. On top of that, their medication management was extremely poor his prescriptions were mishandled on multiple occasions. Even worse, when family members weren’t present, staff would taunt and belittle him instead of treating him with dignity and respect. It is heartbreaking to know that someone you love can be so neglected and mistreated in a facility that is supposed to help them recover. Rosecrest failed him in every way from medical oversight to basic compassion. If you are looking for a nursing home that truly values residents and their families, I would urge you to look elsewhere.

The rose crest motto do the absolute least amount possible to receive that Medicare check, The facility was one of the worst experiences my family and father have ever experienced. During the 3 week stay at the rehabilitation area, My father was over dosed on insulin, he didn’t receive adequate therapy, and they left him there soiled for hours. The expected change time for a senior is 2 hours if they showed up after 4 hours it was a miracle. We found him on the floor one morning from when he had fallen and not one nurse came to check on him. Another nursed mocked him because the family had gone home for the evening with comments that were unprofessional. His neighbor roommate was also over dosed on insulin one night to the point he had to be admitted to the hospital. And they dropped him one time while trying to move him, and another lady fell as well during one of my visits and they just patched her and kept it moving like she didn’t need to really be seen. They just left her in a corner: My father had a rash so bad in between his legs that they did not know how to treat it nor did they care. This facility really needs better management. Overall I blame management because the nurses are overwhelmed with work because the facility is clearly understaffed .