Rosetta Assisted Living

I have a very dear friend living at NorthCare, he has been there a year now. I have been happy with the staff and the fact that the place is small, so even when they are a little short staffed I feel he still gets good care. I get by to see him at least once a week, and call a few times a week. They are always more than happy to talk with me and give him the phone if I want to talk to him.. Only bad part is the turn over of staff, however I think all of these places have that problem.

I could easily give zero stars, and honestly, I would. My family member has been under their care for several years, and during that entire time, we've been plagued by consistent, undeniable neglect from the staff. Medications are often administered late or skipped altogether, and they blatantly refuse to assist with essential appointments, leaving us feeling helpless and frustrated. Today, they shockingly came to me with undue pressure to sever the services of a trusted local palliative care provider—an advocate who has tirelessly fought for my relative's well-being. It's utterly reprehensible that a company's greed and indifference would drive them to try to cut off vital, life-sustaining care from the very people who need it most. This is an outright act of betrayal—an egregious failure to uphold their fundamental duty to provide proper, compassionate, and respectful care to those under their care.

My aunt lives at Rosetta. Whenever we go visit her, the Administrator and care staff are always warm and friendly. I absolutely enjoyed the fact it's small and home-like. Rosetta looks and smells clean and my aunt always seems content. I highly recommend Rosetta as a warm and inviting place to have a loved one come to live when they are in need of an Assisted Living facility.

My brother has found a community of caregivers who care for his well being at Rosetta. They give him emotional support and the attention he needs. They also provide him with opportunities to be involved with taking care of the facility, thereby making him feel part of something greater than himself. He loves his room and the privacy it gives him. Thankfully, he has found “home”!

If you are thinking about placing a loved one in Rosetta Assisted Living in Missoula, please, please reconsider. We placed my mom here and pulled her out in less than a month. There were 14 + residents with only 2 caregivers on staff. This in itself is not unusual, but what is different about this place is that the 2 people on staff were required to do all the cooking (meal preparation, table setting, table clearing/cleaning, washing dishes), all the laundry, answer phones, give tours, and if there is time, care for residents. We were promised that Mom would be toileted every 2 hours, have help with feeding, be taken to regularly scheduled activities and given her medication on time according to her doctor's instructions. Family members had to constantly ask for her meds to be given to her even every 6 hours. We were told that Mom would be toileted every 2 hours (she can use the toilet if you put her on it, but won't ask to go, so it is imperative that she be scheduled). We often never saw a caregiver when visiting for 3-4 hours at a time, so the family had to take this over. One day my sister came in at 9:30 and found Mom still in bed, wet and soiled. No one had bothered to get her out of bed and cleaned up. Although we received a schedule of activities, there were no activities offered during the month she was there. (they later admitted that their activities director had quit the previous month) There was also no one to come in and do hair and nails. We were told that caregivers would help Mom eat. She has to be encouraged to eat at times and spoon fed at other times. Many times, family members would come in to find untouched cold food in front of her an hour and a half after meal time. Again, family members had to come by to feed her. We found bruises on her arm and took her to a walk-in clinic. The nurse on staff had us take her immediately to the ER because she suspected abuse. The doctor at the ER showed us clearly a thumb print bruise on one side and severe bruising on the other indicating someone had grabbed her really hard. She is a petite 84-yr old woman with a broken back, osteoporosis, Alzheimer's, and arthritis in her hands and wrists. Her shoulders are weak because of a break years ago. And yet, someone treated her roughly and with tremendous force. We had to have family members there to take care of her almost round the clock.The day we moved her out, the staff cleaned her up and set her in front of the TV. It took us 8 hours to get everything moved over and set up in the new place. When we came back to get her, she was in the same exact position - soaking wet and hungry. She hadn't even been fed. We are a very hands-on type of family and are blessed to be able to spend a lot of time with Mom. I pray for those residents who don't have family members able to spend that much time. I must say, in all fairness that there were a couple wonderful caregivers on staff that cared, but were just very overworked. These 2 told us that they were going to quit their jobs when we pulled out saying that their ethics just wouldn't allow them to continue to work for Rosetta.