Royal Oak House

My dad has been a resident at Royal Oak House for two years. I am very grateful he is living at a place where the staff really care about him and know him. I know that he is being taken care of with kindness and compassion, and that means everything to me.

While I'm happy (and surprised), to see that others had a good experience at Royal Oak House, we absolutely did not. Staff almost always ignored the call button, they made a medication "mistake" that had my mom on an antipsychotic medication for a month before i caught the error,(the state cited them for a violation for this), laundry wasn't done, wounds were not tended to, and I ended up removing her from the facility when the double pneumonia she had developed went unnoticed by the staff and was only addressed when i called their attention to her labored breathing and elevated temperature. So, if you do decide to give Royal Oak House a try, here are a few bits of advice. 1. Get a copy of every piece of paper you sign. 2. Do not use their house doctor or pharmacy, if at all possible. You may provide your loved one's medications, as long as they are blister-packed. If your pharmacy doesn't offer this service, order blister packs online. 3.If you must use their pharmacy, do not set it up for auto-pay. Have the bill sent to you, so that you may monitor what they are administering and charging you for. We were billed for many things my mom didn't need or use. 4 Nanny cam. From Day One. The only way to get the real story. Best of luck to you and your loved one.

My mother lived there her last 2 years and was treated like a princess! She loved the activities, nurses, staff and we couldn't have been happier. Once she needed Hospice, the people of Assured Hospice were equally wonderful. Karen and her crew were fantastic - HIGHLY RECOMMEND

We moved my mother into Royal Oak House Assisted Living and Memory Care in July of 2018. We are very happy with the care she’s receiving. Management and support staff really listen and do all they can to accommodate resident and family needs. ROH opened in April of 2018, this is NOT American House, totally new owner and staff and facility was completely remodeled. Everything is sparkling clean and brand new. From care techs to housekeeping to kitchen crew, everyone is kind, respectful and approachable. Everyone is willing to listen and do what they can to make residents and family members feel safe and comfortable. We visit daily at least twice a day and we have never walked into an unpleasant surprise. Any small problems we’ve had have been immediately addressed and rectified. I would highly recommend this facility. The locations is fantastic too, just North of downtown Royal Oak. Always plenty of safe secure parking and you have 24/7 access to your loved one. The best thing about ROH is that the staff truly cares about their residents. They go above and beyond to offer kind and compassionate care. When we say goodnight and leave in the evening, we don’t worry once home. We know our cherished family member is safe and in good hands.

We recently moved our brother to Royal Oak House for rehab purposes. The staff at this facility have been amazing! Attentive, caring, and well trained! They have not only helped with physical therapy, but also make sure he is involved in activities. Plus, the food is so good that our brother is eating more and gaining strength as a result! We want to thank Karen, Sheila, Rachel (PT) and all of the wonderfully involved personnel at Royal Oak House!!