Runk and Pratt at Liberty Ridge

We recently moved my grandmother into Runk & Pratt at Liberty Ridge and so far, my expectations have been well exceeded. Patrick Hurt, in admissions, provided detailed information, answered all questions thoroughly, and was so kind! He personally has taken care of multiple things, even after she moved in. And that can be said of the rest of the staff. Everyone is incredibly friendly and supportive. They have multiple activities throughout the day. Bobbi, the activities director, is full of enthusiasm and joy. They have a chef who cooks for all facilities and the food is quite tasty. The facility is clean and in a beautiful location. My grandmother seems happy so far and I couldn’t be more thankful!

We recently moved my grandmother into Runk & Pratt at Liberty Ridge and so far, my expectations have been well exceeded. Patrick Hurt, in admissions, provided detailed information, answered all questions thoroughly, and was so kind! He personally has taken care of multiple things, even after she moved in. And that can be said of the rest of the staff. Everyone is incredibly friendly and supportive. They have multiple activities throughout the day. Bobbi, the activities director, is full of enthusiasm and joy. They have a chef who cooks for all facilities and the food is quite tasty. The facility is clean and in a beautiful location. My grandmother seems happy so far and I couldn’t be more thankful!

Wow!! We toured lots of communities looking for my Grandmother for Independent Living. It was very important for us find a community with a family atmosphere, as well as the ability to have continuation of care as she ages. We got to meet the executive director, the director of nursing and even the front desk staff who were all welcoming and knowledgeable! I am so excited for my grandma to call this community home!

Wow!! We toured lots of communities looking for my Grandmother for Independent Living. It was very important for us find a community with a family atmosphere, as well as the ability to have continuation of care as she ages. We got to meet the executive director, the director of nursing and even the front desk staff who were all welcoming and knowledgeable! I am so excited for my grandma to call this community home!

Disappointed in the delivery of advertised or promised care and amenities. My parents are residents; one is in the Pearls of Life memory care facility, and the other is in the assisted living building. Delicious, chef-prepared food was promised, but for the past six months under a new cook, the food is worse than hospital food--overcooked, lukewarm at best, and hovering between tasteless and inedible. I ate with my father recently and could barely consume anything; the taste and presentation was wholly unappealing. This facility wears an extremely attractive veneer; on first glance, its decorated common spaces imply high-quality care. Be forewarned: It is not always as advertised. The scheduled transportation between the assisted living and memory care facilities is unreliable and inconsistent. For elderly couples like my parents, both the physical separation and the inconsistent/unreliable transportation results in persistent stress. Grandparents, know that the game-room arcades haven't worked for years, yet they're still advertised as a selling point to potential residents. Lastly, when my mother was suffering a flare-up of her COPD, she called down for room service at 5:30pm. Around 8pm, a staff member delivered a side salad, explaining that was all that was left of dinner. Yes, there are friendly staff members and the facility is attractive, but right now, Liberty Ridge is not providing its elderly residents healthy sustenance, and that's alarming. In December 2019, the care and amenities at this facility do not match its high monthly costs. The residents have been complaining frequently and loudly, but there hasn't been any change yet.