Sagepoint Memory Care

Not very clean. Alot of traveling nurses. Some of the Dr.'s and the nurses who work there are mostly there for the paycheck. They don't even look after the patients. They don't care if you tell them someone is about to fall, they ignore it and mumble under their breath. I wouldn't put anyone there if I could do any better. If you live there you're okay, just there for rehab, you'll end up worse than you were before you went!

I’d like to take the time to thank representative Mrs.. Block helping me with my family member❤️ I live in Texas and she was able to answer the call and check my mom. Thank you so much for your awesome help and able to get the nursing team to communicate and paint a big picture that my mom was OK thank you Carlos the Director of nursing as well as Miss Jeanette, the lead nurse you all do a great job. I appreciate everything that you do. You are my eyes and ears when I’m not there, God bless you all for what you do.

I am heartbroken and deeply frustrated by the severe neglect my father experienced over the past two years at Sage Point/Green Acres Nursing Home. He was a long-term facility resident, for many years, but the past two years, we noticed the decline. The lack of basic care and attention to his needs was appalling and caused his health to deteriorate drastically. Malnutrition: Despite multiple requests to improve his dietary plan, my father’s weight dropped significantly over time. He became severely malnourished, weighing only 100 pounds at his worst. It was clear that he was not receiving proper nutrition or assistance during meals, even though we raised these concerns over and over again. There was never a structured plan put in place to address his malnutrition, and this neglect ultimately led to his rapid decline and hospitalization. Poor Dental Hygiene: During his hospitalization, it was discovered that my father had severe dental neglect. His teeth were black and unclean, with no evidence that the facility had been taking care of his oral hygiene. This lack of basic care is simply unacceptable, and it contributed to his overall decline. Bedsores: My father developed untreated bedsores and pressure ulcers, which were noticed during his hospital stay. The facility assured us on multiple occasions that he was being moved regularly and did not have any sores, but this was clearly not the case. His bedsores were extensive and painful, further evidence of the facility’s lack of attention and inadequate care. Inadequate Staffing: The facility’s staffing issues were evident throughout his time there. It was clear that there were not enough staff members to provide the level of care needed. Mealtime assistance was inconsistent, and despite my father’s declining condition, he did not receive the supervision or hands-on care required. Lack of Communication: Over the years my father was there, communication was abysmal. We constantly had to chase down updates on his condition, and the staff often failed to provide clear answers. When we requested meetings to discuss his care, including during his hospitalization in 2024, we were told no meeting would take place until he returned to the facility, despite his critical condition. Conclusion: The neglect my father endured at Sage Point/Green Acres Nursing Home was inexcusable. From malnutrition, poor hygiene, and bedsores to inadequate staffing and poor communication, it is clear this facility does not prioritize the well-being of its residents. We ultimately moved my father to another facility, but the damage done to his health was immense. I would not recommend this nursing home to anyone seeking compassionate or competent care for their loved ones.

This is no longer sage point, they have been bought out by a company named green acres. I wish I could leave a zero Star review...... My grandmother was recently admitted here to the rehab facility for a major stroke, upon her arrival we were told that the rehab rooms were full so she would need to be put in a long term care room. We were apprehensive about the level of care not being the same but were told numerous times not to worry that she would receive the same level of care as she would in the rehab side. She has been there since 7/24 and she has worsened greatly due to staff's negligence, she has not been adjusted or moved from her bed once. She was supposed to have someone checking on her every two hours, for skin integrity and leg rearranging. She has not been going to physical rehab because staff thought that she was admitted to Long term care section, to top it all off I went to visit her today on 7/28 I arrived to find her screaming in agony for help that she couldn't breathe. I went and got a nurse and she helped administer her inhaler, my grandmother claimed that she asked for help two hours ago and was told by a staff member that she couldn't help her because they were short staffed........... Please do not bring your family member here the staff is highly incompetent and do not care

My mother was recently a patient in their Rehab section. There was a mixup getting her meds from the pharmacy which took a few days to be resolved. The nurses, aides, therapists and other staff treated her with kindness and respect. She thought the food was great too!