Showalter Center

Our mother was in Showalter for 2 1/2 years. The nursing staff there under Larissa DON was very good. As our mother faced increasing difficulty in her abilities, the nurses were extremely supportive and would talk her through her sadness. The restaurant staff at Showalter knew her name and were very kind. We have considered ourselves very blessed to have had such thoughtful care for our mom.

Our mother was in Showalter for 2 1/2 years. The nursing staff there under Larissa DON was very good. As our mother faced increasing difficulty in her abilities, the nurses were extremely supportive and would talk her through her sadness. The restaurant staff at Showalter knew her name and were very kind. We have considered ourselves very blessed to have had such thoughtful care for our mom.

Be advised that this is really not an "assisted living" facility. It's more independent living with an onsite restaurant/dining room. Also, the staff there are not very helpful and were rather rude to my family. My siblings and I were scrambling to find assisted living for our mother, as she was being released from a rehab and could no longer live on her own. She was given admission to Showalter and we paid the deposit. We then were not able to get clear information about when her lease began and when she would be able to move in. The administrator of the facility was not responsive to messages. She finally did give a date that the room would be ready for move in. We hired a moving van and arrived at Showalter on the date and found the room was still in a state of construction. We had to have all her belongings sit on the street for several days, waiting for the room to be ready. The administrator was not at all helpful and stated it was "out of her hands" and she had "no control over the renovation process". I don't know why that would be the case. We then were able to move in days later and were told her lease would still begin weeks before this date -- the date we had paid the deposit. At this time, I visited English Meadows and immediately saw the difference between these two facilities. At English Meadows, the staff were extremely helpful, warm, and supportive. They did backflips to ensure a smooth process for my family. We were able to move my mother in within days of contacting them and they have been providing excellent assistance -- including bringing her meals to her room when she isn't able to get to the dining facility, assisting her with showering, tidying her apartment, installing TV and art on the walls, taking her on errands, providing hair care and pedicure services, etc, etc. They are immediately responsive to our calls or messages and always pleasant and positive in our interactions. Warm Hearth has a great reputation in town, but I did not see evidence that it is the best place for our elders.