SILVER HILLS RCFE

Horrible,Horrible,Horrible. My Mom’s room had a constant roach problem as did the floor above her. The Director kept cutting the budgets for the basic requirements you’d expect in a Senior Living Facility. The Food they serve was appalling and kept getting reduced due to constant budget cuts. The Activities Staff was overwhelmed due to the many Dementia Residents who needed constant attention pushing the others to the side. You would think a facility that has to tend to the medical needs of so many people would have a licensed nurse on staff. But no, they just have a person who passed the basic nursing test and who can sign paperwork which is all they require. If I needed a nurse for my mother, I talked to one of the residents there who was an actual RN in her past profession. The director is clueless about the people who live there and is selfish, using the money she has in her budget to make the place look nice, when first walking in, instead of spending it on the staff whose job it is to take care of the people living there. By the way she dresses and the car she drives you can tell that she’s not struggling financially. In the end, the way a business is supposed to be run, you would think that she would would be the first one to jump in and help when staff in any department needs a fill-in, but the door to her office is constantly closed and getting her to return a call is like pulling teeth. It doesn’t take much to notice how she treats her staff, and it easily shows that she has her favorites. Some staff will tell you the preferential treatment she gives her favorites while the others, most of whom are the reliable ones, remain overwhelmed and under appreciated. Just sad. They will say anything to get you to put someone in one of their rooms and keep cashing your checks for as long as the money lasts. This is the last home most of these people will have, and it’s a shame that the Director and her Management, allow this to happen to people’s loved ones.

I have lived at Santa Maria Terrace since May 2021. Not long after i became an Ambassador and later on Resident Council President. I represent the residents in all their issues that arise over their stay here. Most problems they have are minoe ones , but no matter how small the issue , I handle them all.The people who live here are good folks, and the staff is the best I have dealt with . If you want to live somewhere that is safe and cozy, Santa Maria terrace is the place for you/ President resident council Raymond C. Porter

My dad has lived at the Santa Maria Terrace for about 10 years and it has been the best experience for him. Meals, laundry, and room cleaning are all provided. What I really like is how caring the staff is. My dad has good relationships with all the people that help him. He has made good friends among the community as well. My dad still drives and they are great at keeping track of who is out for the day and when they return for the safety of the residents. Some have deeper needs which they provide attention to if needed. There’s always community activities. My dad enjoys the ice cream socials and card games. I love that they can arrange special gatherings for family and friends for birthdays and other celebrations. Always good food and fun on holidays.They can provide transportation for doctors appointments if needed and sometimes arrange transportation to various community events. I am so pleased with the Terrace. I’m so grateful that my dad is among caring staff and is safe and happy.

Staff are amazing and all help take good care of our Dad. I want to specifically mention; Jennifer, Amy, Elsa, Jasmin, Mike and Vanessa. The kitchen staff are too numerous to mention individually but do a great job. The staff that clean the rooms are fantastic. Everyone is friendly. We are very happy with SMT!

The facility is clean, homey, and welcoming! The staff never failed to assist us with the move in for my father Thomas. All were very courteous, compassionate and understood our needs. Michelle was with us every step of the way to help Navigate the paperwork and facility setup. I can't thank them enough for all they did.